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Tag Archives: RightStar
Report from Engage 2016
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized
Tagged BMC, DSM, ITSM, MyIT, Remedy, Remedy 9, RightStar
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Remedyforce Summer 16 Update
By Dick Stark Last Tuesday, RightStar hosted a Webinar, “What’s New in BMC Remedyforce Summer 16.” Remedyforce just keeps providing more value. One perfect example is that agentless discovery is now part of Remedyforce The new release of Remedyforce allows … Continue reading
A Tale of Two Service Catalogs
By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, Uncategorized
Tagged BMC, ITSM, MyIT, MyIT Remedy Version 9, Remedy, Remedy 9, RightStar, ScanStar, Service Catalog, Service Request Management, Smart IT, Smart Reporting
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Report from BMC’s Sales Kick-Off Meeting
By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar
Tagged BladeLogic Threat Director, BMC, MyIT, Remedy, RightStar, Smart IT
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DevOps is the Bimodal Bridge
By Dick Stark Last week bmc emailed its customer base a Gartner Reprint entitled, DevOps is the Bimodal Bridge. Like ITIL of ten years ago, DevOps is starting to get a lot of attention and Gartner customers are asking what … Continue reading
Posted in Atlassian, DevOps, ITSM, Uncategorized
Tagged Atlassian, bimodal IT, BMC, Confluence, DevOps, Gartner, JIRA, Remedy, RightStar
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Report form BMC’s Exchange Federal
BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading
Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized
Tagged BMC, BMC Engage, Exchange Federal, FootPrints, ITSM, MyIT, MyIT Service Broker, Remedy, Remedy 9, Remedyforce, RightStar
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Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
Increasing Customer Value with ADDM v10.1
By Dick Stark On Wednesday, RightStar and BMC presented an excellent webinar, “ADDM: What’s New v 10.1, How to Tame Your Discovery Data and Increase Your Value to the Business.” ADDM v10.1 was released late last year with several significant … Continue reading
Posted in BMC, Technology Trends
Tagged ADDM, ADDM v10.1, big discovery, BMC, cmdb, Remedy, RightStar, SCCM, Storage Discovery
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Critical Capabilities for the CMDB
By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading
Posted in BMC, FootPrints, Remedy, RemedyForce
Tagged ADDM, Asset Core, BMC, cmdb, CMDB 2.0, FootPrints, Remedy, Remedyforce, RightStar, Service Core
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ServiceNow’s Entry into the ITOM Space
By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading
Posted in BMC, ServiceNow
Tagged BMC, FootPrints, Neebula, Remedy, Remedyforce, RightStar, ServiceNow
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