Category Archives: Technology Trends

Is Agile ITIL an Oxymoron?

Posted on November 21, 2018 by

By Dick Stark Last month, BMCer, Cheng Dong Zhao wrote a blog article,“Will ITIL Die or be reborn in the DevOps Era?” The world is becoming more and more Agile, and BMC is finally starting to focus on DevOps, or … Continue reading →

Posted in BMC, Business Management, DevOps, ITIL, Uncategorized | Tagged , , , , | Leave a comment

Does an ITIL Process Assessment Matter?

Posted on November 16, 2018 by

By Dick Stark This week, RightStar finished up an ITIL process Assessment for a RightStar customer. To win this business, we beat two formidable ITSM consultancies in the ITIL space. Of course, this customer, like a lot of our customers, … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RightStar, ServiceNow, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

Report from SMAC 2018

Posted on November 7, 2018 by

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation Conference (SMAC) in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , , , | Leave a comment

Report from BMC Exchange NY

Posted on October 29, 2018 by

By Dick Stark BMC’s New York Exchange, was held October 18 near Times Center in New York City.  Turnout was excellent with more than 400 customers, partners, and BMC employees in attendance. During the chatbot session, RightStar received praise from … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITSM, Remedy, Uncategorized | Tagged , , , , | Leave a comment

Five Questions About Productivity in Government

Posted on September 11, 2018 by

By Dick Stark Last Friday, I was interviewed by the Federal marketing firm GovLoop, that is putting together a productivity guide, (think multi-page illustrated handout for a Federal IT audience). Sponsored by Atlassian and Carahsoft, the guide examines the tools and strategies … Continue reading →

Posted in Atlassian, DevOps, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment

The New ScanStar is Here!

Posted on July 30, 2018 by

By Dick Stark Last week we visited a local DOD customer where we were wrapping up a FootPrints/Client Management implementation. The customer asked about ScanStar and before we left asked for a quote. We didn’t even have to sell! Here’s … Continue reading →

Posted in Atlassian, BMC, DevOps, RightStar, ScanStar, Uncategorized | Tagged , , , , , , , | Leave a comment

FootPrints 12: Four Years Later

Posted on June 26, 2018 by

By Dick Stark Just over four years ago RightStar hosted its first FootPrints 12 webinar with much fanfare and excitement. FootPrints 12 remains a solid BMC ITSM product offering with plenty of customer success stories. Last week I visited a … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, FootPrints, RightStar, Uncategorized | Tagged , , , , , | Leave a comment