Category Archives: Technology Trends

Would You Rather Play a Game or Listen to a DevOps Lecture?

By Dick Stark What would you rather do, listen to a lecture on DevOps or play a game? The answer was obvious last week at RightStar’s half day DevOps simulation / gaming session in Washington, DC to a sold-out crowd … Continue reading

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RightStar’s DevOps 101 eClass Summary

By Dick Stark Last week RightStar presented an online eClass: DevOps 101, to an on-line audience. We covered the fundamental principles and best practices of DevOps and reviewed how organizations can benefit by utilizing these concepts within their own organizations. … Continue reading

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Remedy, Discovery, BCM, and ScanStar: A Winning Combination

By Dick Stark Earlier this month, we submitted a proposal in response to a hardware/software asset management RFP. Of course, with a large opportunity like this, anything is possible, but I feel that we worked hard to deliver an excellent … Continue reading

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Agile Project Management at RightStar

By Dick Stark I’m mostly finished with Mark Schwartz’s just published book, “A Seat at the Table,” and like the 2016 book, the DevOps Handbook, I’ll dedicate several blog posts to this excellent book. “A Seat at the Table,” is … Continue reading

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IF IT is the Business, then Remedy Innovation Suite is the Tool

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading

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How to Run IT Support the DevOps Way

By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading

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Is Your Service Desk Ready for AI?

By Dick Stark I just finished a new non-fiction best seller, Life 3.0, Being Human in the Age of Artifical Intelligence by Mark Tegmark, an MIT professor and expert in this space. It is an excellent, comprehesive book that covers, … Continue reading

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