Category Archives: Technology Trends

Agile Change Management

Posted on December 9, 2019 by

By Dick Stark Last Week, RightStar emailed its customer base a Forrester Report, “Change Management: Let’s Get Back to Basics,” by Forrester Analyst Charles Betz. Given the focus on Agile and Continuous Deployment, Change is not the Change Management of … Continue reading →

Posted in Business Management, DevOps, Digital Engerprise Management (DEM, ITSM, Uncategorized | Tagged , , , | Leave a comment

Report from the Tampa BMC Helix Remedyforce User Group Meeting

Posted on October 7, 2019 by

By Dick Stark Last Thursday I attended the BMC Helix Remedyforce (Rf) User Group Meeting held at the BMC Tampa office. This is one a series of Rf user groups that BMC is hosting (the previous meeting was held in … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RemedyForce, RightStar, Uncategorized | Tagged , , , , | Leave a comment

Report from BMC Helix Immersion Days

Posted on September 23, 2019 by

By Dick Stark Last week, I attended (and RightStar helped sponsor), the BMC Helix Immersion Days Conference in Santa Clara, California, near BMC’s Helix Office. BMC is now back in the annual BMC user conference business.  The result was more … Continue reading →

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The 2019 Gartner Magic Quadrant for ITSM

Posted on September 17, 2019 by

By Dick Stark Earlier this month, Gartner released its annual Gartner Magic Quadrant for IT Service Management Tools 2019 and its companion piece, Critical Capabilities.  In the Magic Quadrant, BMC Remedy (now Helix) has remained in IT’s holiest of holy … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITSM, ServiceNow, Uncategorized | Tagged , , , | Leave a comment

MarsLander: Finding Value

Posted on August 19, 2019 by

By Dick Stark On Thursday, RightStar hosted our first MarsLander simulation training session. Based upon ITIL 4, this role base simulation is highly realistic and leverages game dynamics to provide a vision of successful ITIL 4/DevOps practices and the resultant … Continue reading →

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State of DevOps

Posted on August 4, 2019 by

By Dick Stark Earlier this year, BMC commissioned Salvatore Salamone to produce a 2019 State of DevOps Report summarizing the findings of an Interop / Information Week survey of 150 IT and application development professionals across all industries. Although similar … Continue reading →

Posted in Atlassian, Business Management, DevOps, RightStar, Technology Trends | Tagged , , , | Leave a comment

MarsLander Simulation Training

Posted on May 28, 2019 by

By Dick Stark About a week ago, RightStar hosted a MarsLander session attended by customers and prospects.  Based upon ITIL 4, this role base simulation is highly realistic and leverages game dynamics to provide a vision of successful ITIL 4/DevOps … Continue reading →

Posted in Business Management, DevOps, Digital Engerprise Management (DEM, ITIL, RightStar | Tagged , , , , | Leave a comment