Category Archives: Technology Trends

Report from BMC Exchange Chicago: Chatbots in the House

By Special Contributor George Payne, RightStar Senior Consultant The renovated Morgan Manufacturing Company was once again the site for this year’s Chicago BMC Exchange. The company manufactured tools and components used in the production of electricity. Also, to come: witnessing … Continue reading

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Jira: It’s All About Customer Value

By Dick Stark As a DevOps consultancy and Atlassian Solution Provider, our sales mantra is “It’s all about customer value.” You see, many Atlassian customers start out with a server running Jira under a developer’s desk, Soon, someone else adds … Continue reading

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Back to School with BMC Chatbots

School may be out for the summer, but RightStar and BMC will be busy working with an existing RightStar and BMC Remedy university customer to set up a student portal, powered by BMC’s Cognitive Service Management (CSM). Both RightStar and … Continue reading

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Organization Agility with Jira Service Desk

I attended a local itSMF meet-up last week that focused not just on ITIL, but on DevOps concepts like organizational agility, collaboration, experimentation, and flexibility. DevOps is a discipline that is all about speed, faster time to market, real sense of … Continue reading

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Report from BMC Exchange Federal 2018

BMC’s annual Federal user group conference, Exchange, was held last Wednesday at the Marriott Marquis in Washington, DC.  Attendance was up this year with approximately 590 customers, partners, and BMC employees in attendance I was part of a Digital Transformation … Continue reading

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Report from BMC’s SKO

By Dick Stark BMC began its FY19 on April 1 and held its annual sales kick-off meeting this week in Las Vegas. It was a great start to BMC’s new fiscal year! CEO Peter Leav opened by saying that it … Continue reading

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QualityJam

By Dick Stark In my last blog I discussed how in the agile world of software development, quality is continuous. By finding defects earlier, this approach shifts quality to the “left.” It helps reduce testing time which means software gets released … Continue reading

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