BMC began its FY22 on April 1 and held its annual sales kick-off meeting on-line again this year. BMC opened the meeting by stating that BMC had a very good year with all groups achieving or exceeding their FY21 numbers.
Autonomous Digital Enterprise (ADE) continues to be the centerpiece of BMC’s FY22 strategy. BMC explained that every company will be a tech-driven company by 2025, aspiring to evolve to an ADE. And the ADE Digital Service and Operation Management (DSOM) enablers—AI Operations (AIOps) aka Helix ITSM, and AI Service Management (AISM) aka Helix Monitor, align perfectly with BMC’s sales plays of Open AIOps, Service Assurance & Optimization, Intelligent Automation, Intelligent Self-Service, AISM to Innovation Bubbles, and AISM to Shared Services. Underpinning this is Dynamic Service Modeling powered by Discovery.
So what is AIOps? AIOps platforms enhance decision making by contextualizing large volumes of varied and volatile data. With Helix Monitor, BMC is the only company that can provide full AIOps capabilities.
AI Service Management makes better decisions faster with the next-generation of intelligence and automation. Helix ITSM offers intelligent service automation, and core enterprise service management including shared services such as HR and Facilities. And now Digital Workplace (thanks to the ComAround acquisition) offers a more complete customer centric experience.
BMC Innovation Labs. BMC’s newly created Innovation Labs started small with objectives to incubate, learn, refine, and scale. By thinking outside the box, this BMC team began with ADE solutions such as Helix Discovery and Helix Monitor and pulled in use cases outside of IT , for example, manufacturing floor, wind farms, and a cell phone tower network. This is where it gets interesting. By using Discovery to monitor censors, it is possible to note anomalies and take action related to thresholds and SLAs. In the case of a cell tower failure, a ticket can automatically open and take action to ensure that service is restored as quickly as possible. This and other potential use cases opens up more selling opportunities for BMC.
The Channel. The BMC channel’s partner mission continues as “to drive incremental new license revenue and create a win-win between customers, partners, and BMC.” We’ll learn more when the BMC channel officially kicks off FY22 later this month. At any rate, we look forward to another excellent BMC year.