Monthly Archives: February 2011

Seeing bright spots

Posted on February 27, 2011 by dick1stark

During a recent all-hands meeting here at RightStar, I encouraged the staff to view change not as an instigator of problems but as a creator of opportunity. It’s human nature to find comfort in the familiar but unless you’re willing … Continue reading →

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Think of it as your Portable Service Desk

Posted on February 19, 2011 by dick1stark

MagicMobile v3.0 was released this week, thanks to the hard work of Brett Winston and Sai Kodali. It’s a software add-on developed by RightStar that provides access to BMC Service Desk Express via most wireless devices. Version 3.0 boasts a … Continue reading →

Posted in ITSM, Technology Trends | Leave a comment

Five Myths of ITIL Certification

Posted on February 13, 2011 by dick1stark

Last week, Nikki Haase, RightStar’s Director of Process Consulting and Training, led a three-day ITIL v3 Foundation Certification class at our new RightStar HQ training facility. Comprised of 13 customers and 3 RightStar employees, the class proved to be an … Continue reading →

Posted in ITIL, ITSM | Leave a comment