Seeing bright spots

During a recent all-hands meeting here at RightStar, I encouraged the staff to view change not as an instigator of problems but as a creator of opportunity. It’s human nature to find comfort in the familiar but unless you’re willing to espouse change, you’ll miss the many benefits it has to offer. My suggestion was to look for “bright spots”, the things that are right with your situation, be it at the company, your job, or your life.

"Switch: How To Change Things When Change Is Hard" by Chip and Dan Heath

Looking for “bright spots” is an idea from Chip and Dan Heath’s book, Switch: How to Change Things When Change Is Hard. In their book, the Heaths offer up some powerful insights on how to not only survive change, but make change work for you. The book is built on a simple metaphor: a rider attempting to steer an elephant down a winding path. The rider represents our intellectual side, our left-brain logic that is, in reality, nominally in charge. Our “thinking” rider is weak in influence when compared to the elephant, our right-brain emotion. The path is the outside world and its impact on our life — the twisty, often narrow routes into and through a changing environment.

Taking my own suggestion, I focused my attention on the bright spots at RightStar. Let me share just a few of them here:

The new release of RightStar’s MagicMobile v3.0. There has been tremendous interest in our latest version of MagicMobile, RightStar’s mobile solution for BMC Service Desk Express. With IT personnel experiencing the time-saving convenience of accessing their service desk on the road and in the field, we expect v3.0 to take MagicMobile sales to a whole new level.

The growth of our ITIL Training and Consulting. With an emphasis on sales and marketing, we discovered that we can easily fill both public and private ITIL training classes. Our training is evidence that RightStar is a thought leader in the ITSM industry and gives us insight that is of great value to our customers.

Our L1 Support continues to be a shining star. Our L1 support team provides excellent customer support to more than 250 customers with a near-perfect satisfaction rating.

RightStar offers more Remedyforce experience than any other BMC Partner. Cloud Computing, especially SaaS, is an area of growth with great promise. RightStar is proud to be BMC’s Remedyforce leader among its solutions partners.

Third-Party BMC MarketZone Solutions provide new opportunities to both RightStar and our customers. RightStar is fast becoming recognized as BMC’s “go-to-partner” for Matrix42, nLyte, and ITBM. We offer solid ITBM and nLyte implementation experience at several customer sites.

As Chip and Dan Heath would say, pursue the “bright spots”, focus on what’s working in your organization and do more of it, and, if I may add my own bit of wisdom, embrace the adventure as you ride your elephant along your chosen path.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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