I have often described RightStar as an IT Consultancy and BMC Solutions Provider focused exclusively in the Business Service Management space. The question is, however, what sets RightStar apart from other ITSM Service and Solutions Providers?

At a recent Management Team meeting, we came up with these four key differentiators:

1. RightStar’s Implementation Methodology. As the hired experts, we strive to demonstrate thought leadership in every situation. The best way to do that is through the use of a standardized methodology based on the ITIL framework. Although we’re licensed for BMC’s Rapid Results Methodology, RightStar has modified and personalized it to deliver optimal solutions in less time and with less effort.
2. RightStar’s PathFinder Assessment and ITIL Training. RightStar highly recommends a PathFinder Assessment before beginning any new project to ensure that the solutions we deliver truly meet our customers’ needs. We’re committed to project success and the way we achieve it is by starting out with a thorough understanding of the customer’s current situation. With sufficient knowledge of the issues at hand, we can proceed to design a blueprint to satisfy all agreed upon objectives. PathFinder is a portal-based assessment tool grown from thousands of hours of real life consulting experience. The result is a first-class assessment delivered in as little as one or two weeks.
3. RightStar Developed Products. Who says there’s not much interest in Service Desk Express add-on products? Not the nearly 80 prospects that attended our MagicPortal webinar this past Wednesday. A popular MagicPortal feature is the ability it gives end-users to enter tickets and make requests through a web-based portal as well as with their Blackberry or iPhone. RightStar products, including MagicMobile and MagicWand, extend the functionality of SDE beyond what is available from BMC. In addition, with Remedy’s ubiquity within the Federal space, there is notable interest in our PKI CAC integration and ADSynch products.
4. Business Intelligence. Although both SDE and Remedy have separate business intelligence offerings—Crystal Reports and Analytics and Dashboards, respectively, it is rare that either is implemented properly to provide the expected benefits—continuous improvement. In addition to our expertise with the out-of-the box BMC BI products, RightStar has partnered with Dundas, a business intelligence software company, to provide unique reporting and dashboard offerings to meet specific needs.

At RightStar, we continually seek ways to deliver the best possible counsel, technology solutions, service & support, and education to our customers. Mind you, we don’t aspire to be better for better’s sake; we simply believe that our customers are entitled to our very best.