Achieving Rapid Results at RightStar

In response to the cry for a simplified and speedier implementation process, BMC Software rolled out its Rapid Results implementation methodology several years ago. The premise was simple: by implementing all modules at once versus installing each independently, it was possible to save as much as 30% in implementation time. In addition, workshop templates and the embedded Service Management Process Module (SMPM) greatly simplified process design.

Today, despite the Rapid Results methodology, it’s easy to make a case that implementations are actually longer than ever before.  The importance (and complexity) of the CMDB is one reason, with other mitigating factors that include the intricacy of Business and IT Service definition, Foundation Data revisions, ADDM as well as external solution integrations, Service Request Management, and the challenges our clients face in making the decisions required to implement BMC ITSM solutions without module training. Add the desire to implement BMC’s Atrium Orchestrator for automation or provisioning, and the Remedy Rapid Result Methodology quickly becomes an oxymoron.

Based upon thousands of hours of consulting experience, RightStar is putting the finishing touches on its new RightStar Rapid Results (RRR) v2.  The objective is to significantly shorten the implementation process by (1) standardizing the process design of each BSM module, (2) streamlining the foundation data collections process by providing industry-based best practice foundation data examples, (3) productizing each implemented BSM module, and (4) limiting customizations.  RRRv2 is offered in both Remedy on-premise and on-demand versions, depending on the configuration and availability, on a firm, fixed price basis.

By nearly eliminating the biggest delays of any implementation — foundation data collection and achieving design consensus — it’s possible to significantly reduce the analysis and design phases. By automating or productizing the build phase, it is likewise possible to cut back on customizations or variations to the process workflow. Of course, effective and proactive project management is crucial to ensure that each phase is completed as scheduled and our clients are fully engaged.

Does this work?  RightStar is nearing completion of a Remedy OnDemand project for California ISO in which we’ve been testing our new RRRv2 methodology. This was a fixed price implementation and we’re expecting that we’ll see time-to-implement savings in the range of 30%. We’re still fine tuning as we go but I’m confident that we’ll see even faster results with the next project.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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