Category Archives: Business Management

Quality is Now Continuous

By Dick Stark Two weeks ago, RightStar visited a large Global 50 organization to present QA Symphony’s (QAS’) Test Management platform, qTest. Previously the organization had standardized on Jira as a development platform for approximately 5000 developers. Now they are … Continue reading

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Federal Data Center Modernization

By Dick Stark Last week I talked to a large DOD customer where we have just started year two of our data center infrastructure management (DCIM) Nlyte contract. I’m happy to report we are making excellent progress and should soon … Continue reading

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Pink 18: How to Remain Relevant

By Dick Stark The 22nd annual Pink Elephant Conference, held last week, February 18 to21 in Orlando, has traditionally been IT’s annual tribute and awards ceremony to all things ITIL. That’s changing, as there is a new Sheriff in town, … Continue reading

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When?

By Dick Stark Daniel Pink just released a new book last week, When, the Scientific Secrets of Perfect Timing.  I’ve been a Daniel Pink fan since his book Drive, and applied his motivation principals of Autonomy, Mastery, and Purpose at … Continue reading

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Always Be Leading

By Dick Stark On January 19, RightStar will officially kick off 2018 with an All-Hands Webinar. RightStar’s tagline for 2018? Always Be Leading. We will discuss leading from the inside and how everyone can help drive RightStar’s next stage growth. … Continue reading

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IF IT is the Business, then Remedy Innovation Suite is the Tool

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading

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What in the World is SIAM?

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading

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