Category Archives: Business Management

When?

By Dick Stark Daniel Pink just released a new book last week, When, the Scientific Secrets of Perfect Timing.  I’ve been a Daniel Pink fan since his book Drive, and applied his motivation principals of Autonomy, Mastery, and Purpose at … Continue reading

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Always Be Leading

By Dick Stark On January 19, RightStar will officially kick off 2018 with an All-Hands Webinar. RightStar’s tagline for 2018? Always Be Leading. We will discuss leading from the inside and how everyone can help drive RightStar’s next stage growth. … Continue reading

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IF IT is the Business, then Remedy Innovation Suite is the Tool

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading

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What in the World is SIAM?

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading

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A Tale of Two Surveys

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading

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The DevOps Handbook, Part 1

By Dick Stark Last November, the DevOps Handbook, was released with much fanfare and excitement. Authored by Gene Kim, et.al., the book is about “how to create world class agility, reliability, and security in technology organizations.” Since this is what … Continue reading

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The Art of Business Value

By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading

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