Tag Archives: DevOps

Agile Change Management

By Dick Stark Last Week, RightStar emailed its customer base a Forrester Report, “Change Management: Let’s Get Back to Basics,” by Forrester Analyst Charles Betz. Given the focus on Agile and Continuous Deployment, Change is not the Change Management of … Continue reading

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MarsLander: Finding Value

By Dick Stark On Thursday, RightStar hosted our first MarsLander simulation training session. Based upon ITIL 4, this role base simulation is highly realistic and leverages game dynamics to provide a vision of successful ITIL 4/DevOps practices and the resultant … Continue reading

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State of DevOps

By Dick Stark Earlier this year, BMC commissioned Salvatore Salamone to produce a 2019 State of DevOps Report summarizing the findings of an Interop / Information Week survey of 150 IT and application development professionals across all industries. Although similar … Continue reading

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MarsLander Simulation Training

By Dick Stark About a week ago, RightStar hosted a MarsLander session attended by customers and prospects.  Based upon ITIL 4, this role base simulation is highly realistic and leverages game dynamics to provide a vision of successful ITIL 4/DevOps … Continue reading

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ITIL 4: Ready to Launch

By Dick Stark Last week I set in on a webinar presented by ITpreneurs and AXELOS that described the ITIL 4 upcoming launch, and its new courseware and curriculum. AXELOS is the organization responsible for developing and enhancing the ITIL … Continue reading

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Does an ITIL Process Assessment Matter?

By Dick Stark This week, RightStar finished up an ITIL process Assessment for a RightStar customer. To win this business, we beat two formidable ITSM consultancies in the ITIL space. Of course, this customer, like a lot of our customers, … Continue reading

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Organization Agility with Jira Service Desk

I attended a local itSMF meet-up last week that focused not just on ITIL, but on DevOps concepts like organizational agility, collaboration, experimentation, and flexibility. DevOps is a discipline that is all about speed, faster time to market, real sense of … Continue reading

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