Tag Archives: ITIL Maturity

Don’t Install ITIL

Posted on October 27, 2014 by

By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC.  My job was to … Continue reading →

Posted in ITIL, ITSM | Tagged , , , , | Leave a comment

ITIL: A Four-Letter Word?

Posted on October 28, 2013 by

By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading →

Posted in ITIL, ITSM, Technology Trends | Tagged , , , , , , , | 1 Comment

Has ITIL Lost its Mojo?

Posted on March 10, 2013 by

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group.  The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading →

Posted in ITIL, ITSM | Tagged , , , , , , , | 2 Comments

Gartner’s New ITSSM Magic Quadrant

Posted on September 3, 2012 by

By Dick Stark In November 2010, BMC climbed to the top of the mountain, the pinnacle of IT’s holiest of holy places, the upper right corner of the IT Service Desk Gartner Magic Quadrant.  And when they looked around, they … Continue reading →

Posted in BMC, ITSM, Remedy | Tagged , , , , , , | Leave a comment

What Fed Execs Want From IT

Posted on August 26, 2012 by

By Dick Stark A few weeks ago MeriTalk, a Federal IT think tank, commissioned a study entitled, the Customer is Always Right, that focused not on what IT thinks, but what IT’s customers think of IT.  Not surprisingly, just 46 … Continue reading →

Posted in ITIL, ITSM, Remedy | Tagged , , , , , , | Leave a comment

The End of Solution Selling

Posted on July 23, 2012 by

By Dick Stark It’s the end of traditional solution selling. Customers are increasingly circumventing reps; they’re using publicly available information to diagnose their own needs and turning to sophisticated procurement departments and third party purchasing consultants to help them extract … Continue reading →

Posted in BMC, ITIL | Tagged , , | Leave a comment