Tag Archives: ITSM

A Tale of Two Surveys

Posted on April 24, 2017 by dick1stark

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, FootPrints, ITSM, Remedy, Technology Trends, Uncategorized | Tagged Digital Service Management, Forbes Insights, ITSM, Remedy, Remedy Knowledge Management, Remedyforce | Leave a comment

How to Improve Your Golf Game, or Anything Else Using DevOps Principles

Posted on March 8, 2017 by dick1stark

By Dick Stark Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. ITIL is NOT dead … Continue reading →

Posted in DevOps, Digital Engerprise Management (DEM, ITIL, Technology Trends, Uncategorized | Tagged Agile Development, Agile IT, DevOps, DSM, ITIL, ITSM, ITSM Processes | 2 Comments

Report from Engage 2016

Posted on September 12, 2016 by dick1stark

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading →

Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized | Tagged BMC, DSM, ITSM, MyIT, Remedy, Remedy 9, RightStar | Leave a comment

The Art of Business Value

Posted on August 15, 2016 by dick1stark

By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading →

Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized | Tagged DevOps, ITSM, Project Management, Remedy, Remedy 9, service desk, The Art of Business Value | Leave a comment

A Tale of Two Service Catalogs

Posted on June 22, 2016 by dick1stark

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading →

Posted in BMC, Business Management, Remedy, RightStar, Uncategorized | Tagged BMC, ITSM, MyIT, MyIT Remedy Version 9, Remedy, Remedy 9, RightStar, ScanStar, Service Catalog, Service Request Management, Smart IT, Smart Reporting | Leave a comment

Report form BMC’s Exchange Federal

Posted on February 9, 2016 by dick1stark

BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading →

Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized | Tagged BMC, BMC Engage, Exchange Federal, FootPrints, ITSM, MyIT, MyIT Service Broker, Remedy, Remedy 9, Remedyforce, RightStar | Leave a comment

The Phoenix Project, Part 2

Posted on January 13, 2016 by dick1stark

By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog. To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading →

Posted in Atlassian, DevOps, RightStar | Tagged Atlassian, Confluence, DevOps, ITSM, JIRA, ScanStar, The Phoenix Project | Leave a comment

BMC Innovation Day

Posted on August 26, 2015 by dick1stark

By Dick Stark Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). … Continue reading →

Posted in Business Management, ITSM, Technology Trends | Tagged BNC, DEM, Digital Engerprise Management, ITSM, MyIT, Smart IT | Leave a comment

Rogue ITSM?

Posted on July 28, 2015 by dick1stark

By Dick Stark For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized … Continue reading →

Posted in Business Management, DevOps, Technology Trends | Tagged Atlassian, FootPrints, ITSM, JIRA, Remedy, Remedyforce | 1 Comment

What is the Future of ITSM?

Posted on July 20, 2015 by dick1stark

By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading →

Posted in Business Management, ITIL, ITSM, Technology Trends | Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage | Leave a comment