Tag Archives: ITSM

A Tale of Two Surveys

Posted on April 24, 2017 by

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, FootPrints, ITSM, Remedy, Technology Trends, Uncategorized | Tagged , , , , , | Leave a comment

How to Improve Your Golf Game, or Anything Else Using DevOps Principles

Posted on March 8, 2017 by

By Dick Stark Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. ITIL is NOT dead … Continue reading →

Posted in DevOps, Digital Engerprise Management (DEM, ITIL, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

Report from Engage 2016

Posted on September 12, 2016 by

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading →

Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

The Art of Business Value

Posted on August 15, 2016 by

By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading →

Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

A Tale of Two Service Catalogs

Posted on June 22, 2016 by

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading →

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Report form BMC’s Exchange Federal

Posted on February 9, 2016 by

BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading →

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The Phoenix Project, Part 2

Posted on January 13, 2016 by

By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog.  To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading →

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