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Tag Archives: ITSM
A Tale of Two Surveys
By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading
How to Improve Your Golf Game, or Anything Else Using DevOps Principles
By Dick Stark Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. ITIL is NOT dead … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITIL, Technology Trends, Uncategorized
Tagged Agile Development, Agile IT, DevOps, DSM, ITIL, ITSM, ITSM Processes
2 Comments
Report from Engage 2016
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized
Tagged BMC, DSM, ITSM, MyIT, Remedy, Remedy 9, RightStar
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The Art of Business Value
By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading
Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized
Tagged DevOps, ITSM, Project Management, Remedy, Remedy 9, service desk, The Art of Business Value
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A Tale of Two Service Catalogs
By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, Uncategorized
Tagged BMC, ITSM, MyIT, MyIT Remedy Version 9, Remedy, Remedy 9, RightStar, ScanStar, Service Catalog, Service Request Management, Smart IT, Smart Reporting
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Report form BMC’s Exchange Federal
BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading
Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized
Tagged BMC, BMC Engage, Exchange Federal, FootPrints, ITSM, MyIT, MyIT Service Broker, Remedy, Remedy 9, Remedyforce, RightStar
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The Phoenix Project, Part 2
By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog. To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading
Posted in Atlassian, DevOps, RightStar
Tagged Atlassian, Confluence, DevOps, ITSM, JIRA, ScanStar, The Phoenix Project
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BMC Innovation Day
By Dick Stark Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BNC, DEM, Digital Engerprise Management, ITSM, MyIT, Smart IT
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Rogue ITSM?
By Dick Stark For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized … Continue reading
Posted in Business Management, DevOps, Technology Trends
Tagged Atlassian, FootPrints, ITSM, JIRA, Remedy, Remedyforce
1 Comment
What is the Future of ITSM?
By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage
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