Category Archives: FootPrints

BMC FootPrints related posts.

Enable Blind Spot Detection with BCM

By Dick Stark Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, FootPrints, ITSM, RemedyForce, Uncategorized | Tagged , , , | Leave a comment

Winning with BMC Discovery

By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

A Tale of Two Surveys

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading

Posted in Business Management, Digital Engerprise Management (DEM, FootPrints, ITSM, Remedy, Technology Trends, Uncategorized | Tagged , , , , , | Leave a comment

BMC DSM 2017 Update

By Dick Stark BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of … Continue reading

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RemedyForce, RightStar, Uncategorized | Tagged , , | Leave a comment

How FootPrints Does SRM and SLM

The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading

Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized | Tagged , , , , , , , | Leave a comment

Overcome ITSM Adoption Challenges

By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading

Posted in Business Management, FootPrints, ITIL, ITSM, Remedy, RemedyForce, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , , , | Leave a comment

LInking ITSM to Business Value and Maturity

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading

Posted in Business Management, FootPrints, Remedy, RemedyForce | Tagged , , , , , , , | 1 Comment