Category Archives: FootPrints

BMC FootPrints related posts.

New ScanStar is On a Roll

Posted on March 11, 2019 by dick1stark

By Dick Stark Last week we received an order from a state agency for Jira Core, Jira Service Desk, Confluence, Insight, implementation services and ScanStar. It was the culmination of a sales process that included a RightStar advisory assessment to … Continue reading →

Posted in Atlassian, BMC, Business Management, FootPrints, Remedy, RemedyForce, RightStar, ScanStar, Uncategorized | Tagged BMC Client Management, BMC FootPrints, Classic ScanStar, Insight for Jira, JIRA, JIRA Service Desk, Remedyforce, ScanStar, ScanStar Barcode Scanning | Leave a comment

FootPrints 12: Four Years Later

Posted on June 26, 2018 by dick1stark

By Dick Stark Just over four years ago RightStar hosted its first FootPrints 12 webinar with much fanfare and excitement. FootPrints 12 remains a solid BMC ITSM product offering with plenty of customer success stories. Last week I visited a … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, FootPrints, RightStar, Uncategorized | Tagged BCM, BMC, BMC Client Management, FootPrints 12, FootPrints ServiceCore, ScanStar | Leave a comment

Enable Blind Spot Detection with BCM

Posted on August 1, 2017 by dick1stark

By Dick Stark Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, FootPrints, ITSM, RemedyForce, Uncategorized | Tagged BCM, Blind Spot Detection, SCAP, Securing your IT Assets | Leave a comment

Winning with BMC Discovery

Posted on May 15, 2017 by dick1stark

By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading →

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RightStar, Technology Trends, Uncategorized | Tagged ADDM, BMC, BMC Discovery, Discovery and Dependency Mapping, multi-cloud awareness, Remedy, Remedy 9 | Leave a comment

A Tale of Two Surveys

Posted on April 24, 2017 by dick1stark

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, FootPrints, ITSM, Remedy, Technology Trends, Uncategorized | Tagged Digital Service Management, Forbes Insights, ITSM, Remedy, Remedy Knowledge Management, Remedyforce | Leave a comment

BMC DSM 2017 Update

Posted on February 19, 2017 by dick1stark

By Dick Stark BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of … Continue reading →

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RemedyForce, RightStar, Uncategorized | Tagged Digital Service Management, Remedy 9, Remedy 9 Innovation Suite | Leave a comment

How FootPrints Does SRM and SLM

Posted on November 19, 2015 by dick1stark

The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading →

Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized | Tagged BMC, FootPrints, FootPrints v12, knowledge management, Service Catalog, SLA, SLM, SRM | Leave a comment

Overcome ITSM Adoption Challenges

Posted on September 1, 2015 by dick1stark

By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading →

Posted in Business Management, FootPrints, ITIL, ITSM, Remedy, RemedyForce, RightStar, Technology Trends, Uncategorized | Tagged Apollo 13 simulation, BMC, FootPrints, ITIL, ITIL Simualtion Training, ITSM Adoption, ITSM Friction, Remedy, Remedyforce, RightStar | Leave a comment

LInking ITSM to Business Value and Maturity

Posted on March 16, 2015 by dick1stark

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading →

Posted in Business Management, FootPrints, Remedy, RemedyForce | Tagged Business Value, FootPrints, Gartner, ITIL, ITSM, ITSMUF, Remedy, Remedyforce | 1 Comment

BMC, Still the Market Leader

Posted on November 16, 2014 by dick1stark

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot now … Continue reading →

Posted in BMC, FootPrints, Remedy, ServiceNow | Tagged FootPrints, Gartner, ITSM University, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, State of the IT Service Management Market | Leave a comment