BMC DSM 2017 Update

By Dick Stark

BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of the progress BMC has made in the DSM and Remedy v9 space.

BCM Client Management (BCM), formerly Asset Core is BMC’s mid-market discovery tool for agent based inventory, software and patch deployment and endpoint compliance. BCM is a key focus and growth product for RightStar from a consulting, support and sales perspective. BMC, realizing that BCM is an “enterprise grade” solution, has fully integrated BCM with Remedy 9 and MyIT and Smart IT. Now from within Remedy9, users can request software and BCM will fulfill that request. Additionally, Service Desk agents now have an optimized, in-depth view of client inventory, allowing more responsive support. RightStar is currently organizing a campaign for customers and prospects to better understand the value BCM offers.

The second webinar was presented to the BMC partner community. It was led by Nayaki Nayyar who joined BMC in October as President of DSM and responsible for the Remedy, Remedyforce, FootPrints and Track-It! product lines. She opened by discussing the excellent progress BMC is making with Remedy 9.

Nayaki discussed the digital workplace:

Flexible User Experience. A transformative self-service experience to create anytime, anywhere access.

Single Service Catalog for the Enterprise. Like what RightStar is doing at a large government customer: a service catalog across IT, HR, Facilities with a consumer shopping experience.

Integration with existing apps and services. Integrate with the apps that users have and the systems that fulfill their needs.

Graceful journey to the Cloud. Hybrid deployment for Cloud Digital Workplace interoperating with On-Premise Core Remedy ITSM.

New Innovation Suite: for developers and partners. BMC Innovation Suite, part of the Remedy 9.5 release is an extremely flexible and open development environment. There are already 400+ developer sandboxes provisioned and in-use.


Remedyforce and FootPrints: BMC’s solution for the mid-market. Nayaki pointed out that these solutions are alive and well, with Remedforce getting the most focus because of its cloud platform.

RightStar’s experience with Remedy 9 has been very positive and we look forward to learning more about the Remedy 9.5 Innovation Suite and continuing to improve our customers’ DSM experience.



About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
This entry was posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RemedyForce, RightStar, Uncategorized and tagged , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s