Author Archives: dick1stark

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Jira Service Management and Chocolate Tasting

Mixing the Cocoa Beans A week ago RightStar held a Jira Service Management webinar for approximately 30 attendees featuring Theo Chocolate.  Although we did an excellent job presenting what’s new with JSM, the main draw was definitely the chocolate. (How … Continue reading

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Three Digital Transformation Stories

By Dick Stark On Tuesday, March 9, the Federal News Network’s Luke McCormack hosted a panel discussion with Dr. Raj Iyer, CIO, US Army, Dominic Cussatt, Acting CIO, Department of Veterans Affairs, and Heidi Myers, Deputy CIO, US Immigration and … Continue reading

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Report from Atlassian Team Tour: Government Symposium

By Dick Stark This past Tuesday through Thursday, RightStar exhibited at the virtual Atlassian Government Symposium. Also known as Team Tour: Government, the conference focused on, “how Atlassian is shifting its R&D investments and building new agile solutions to help … Continue reading

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IT Predictions: 2021

On Thursday, I tuned into an itSMF/Freshworks sponsored IT Predictions 2021 webinar with presenters Richard Pastore, The Hackett Group; Peter Baskette, Riverbed Technology; and Joy Su, Freshworks. The panelists presented the dynamics shaping 2021 and explored how to harness disruption … Continue reading

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Raymond James Software Disruptor Day

By Dick Stark Earlier this month, I received an invitation to the Raymond James “Software Disruptor Day,” featuring several private software companies in the Automation, Developer, DevOps, Security, and Identity spaces. The event was a fireside chat format with key … Continue reading

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December’s High Tech Prayer Breakfast

By Dick Stark To no one’s surprise, this year’s High-Tech Prayer Breakfast (HTPB) was held virtually. Although I missed having a real breakfast, the message, “The Reality of Reconciliation: What is our role in bridging the gap of division in … Continue reading

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RightStar, Powered Now by XTIVIA

On November 20, we announced that RightStar was acquired by XTIVIA, a company like RightStar except bigger. I’ll stay on for a minimum of three years running XTIVIA’s RightStar business unit. Not much is changing. RightStar will remain as a … Continue reading

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The Delicate Art of Bureaucracy

I’ve just started Mark Schwartz’s newly published book, “The Delicate Art of Bureaucracy, Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler,” and like his 2017 book, “A Seat at the Table,” it is an excellent read. Mark … Continue reading

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Report from BMC’s Virtual Exchange

By Dick Stark Instead of multiple regional live events, BMC’s Exchange was held as a virtual conference last Tuesday/Wednesday to an excellent turnout. The good news–BMC continues to lead the industry in key areas such as innovation and user experience. … Continue reading

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Introduction to BMC Helix Monitor

By Dick Stark Last Wednesday, RightStar presented a webinar, “Introduction to BMC Helix Monitor,” led by BMC’s Mike Bell.  Mike discussed BMC’s new SaaS based solution that combines broad monitoring and event management capabilities with a containerized microservices architecture.  What’s … Continue reading

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