Author Archives: dick1stark

About dick1stark

I am the President, CEO, and founder of RightStar Systems, a leading IT consultancy and BMC Software Solution Provider and Atlassian Expert Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. Finally, in 2016, BMC selected RightStar as its 2015 Supplier of the Year for its consulting partnership and excellence in service delivery. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

QualityJam

By Dick Stark In my last blog I discussed how in the agile world of software development, quality is continuous. By finding defects earlier, this approach shifts quality to the “left.” It helps reduce testing time which means software gets released … Continue reading

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Quality is Now Continuous

By Dick Stark Two weeks ago, RightStar visited a large Global 50 organization to present QA Symphony’s (QAS’) Test Management platform, qTest. Previously the organization had standardized on Jira as a development platform for approximately 5000 developers. Now they are … Continue reading

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Report from the Atlassian Washington DC Team Tour

By Dick Stark Last Monday, RightStar sponsored and exhibited at the Atlassian Federal Team Tour. This is one of a series of eleven worldwide stops to promote Atlassian products, services and customer networking. For a spring break Monday morning, Atlassian … Continue reading

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Federal Data Center Modernization

By Dick Stark Last week I talked to a large DOD customer where we have just started year two of our data center infrastructure management (DCIM) Nlyte contract. I’m happy to report we are making excellent progress and should soon … Continue reading

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Pink 18: How to Remain Relevant

By Dick Stark The 22nd annual Pink Elephant Conference, held last week, February 18 to21 in Orlando, has traditionally been IT’s annual tribute and awards ceremony to all things ITIL. That’s changing, as there is a new Sheriff in town, … Continue reading

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Would You Rather Play a Game or Listen to a DevOps Lecture?

By Dick Stark What would you rather do, listen to a lecture on DevOps or play a game? The answer was obvious last week at RightStar’s half day DevOps simulation / gaming session in Washington, DC to a sold-out crowd … Continue reading

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RightStar’s DevOps 101 eClass Summary

By Dick Stark Last week RightStar presented an online eClass: DevOps 101, to an on-line audience. We covered the fundamental principles and best practices of DevOps and reviewed how organizations can benefit by utilizing these concepts within their own organizations. … Continue reading

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