Author Archives: dick1stark

About dick1stark

I am the President, CEO, and founder of RightStar Systems, a leading ITSM and DevOps consultancy and BMC Software Gold Solution Provider and Atlassian Platinum Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. Finally, in 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Upstream

By Dick Stark I took a few days off last week to visit family and started Dan Heath’s latest book, Upstream,I’m a Chip and Dan Heath fan, having previously read Switch (how to change things when change is hard) and Made to Stick (about … Continue reading

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Getting Agile to Scale in the Public Sector

By Dick Stark A coworker just forwarded me an article, “Getting to Agile at Scale in the Public Sector.” Written by six Directors/Partners from the Boston Consulting Group (BCG), the article focused on the drivers and progress Agile has made … Continue reading

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Report from the ATARC Virtual Summit

By Dick Stark Last Thursday RightStar exhibited at the ATARC virtual summit: “The Role of Emerging Technology in the Federal Emergency Response.” We offered a free Agility Assessment from Agility Health, information about Jira Align, and new content around project … Continue reading

Posted in Atlassian, Business Management, Cybersecurity, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized | Tagged , , , , , , , | Leave a comment

Agile Conversations

By Dick Stark Just out is “Agile Conversations,” by Douglas Squirrel and Jeffrey Fredrick, a book that “brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly Agile results.” As … Continue reading

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How to Manage Your IT Assets with Jira Service Desk

By Dick Stark On Thursday, May 20, RightStar presented, a webinar, “How to Manage Your IT Assets with Jira Service Desk.” In that session we described how to manage assets and Configuration Items (CIs) using a Configuration Management Database (CMDB). … Continue reading

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The Unicorn Project, Part 3

By Dick Stark In case you missed my previous blog articles, Part 1 of the Unicorn Project reviewed the early failures of “Phoenix” from the Dev rather than the Ops perspective. (Remember the Phoenix Project is Gene Kim’s prior book … Continue reading

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Report from Atlassian’s Virtual Summit

By Dick Stark and Alan Reynolds Instead of a live Las Vegas Atlassian Summit, Atlassian hosted a virtual event April 1 and 2. Although it is not clear how many showed up, Atlassin reported that more than 25.000 registered for … Continue reading

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The Unicorn Project, Part 2

By Dick Stark To refresh, Part 1 of the Unicorn Project reviewed the early failures of “Phoenix” from the Dev rather than the Ops perspective. Here the main character is Maxine, a very successful architect/developer who has just been “exiled” … Continue reading

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The Unicorn Project, Part 1

By Dick Stark At the end of last year and to much fanfare, Gene Kim released his follow-up book to the Phoenix Project, the Unicorn Project, a novel about “developers, digital disruption, and thriving in the age of data.” I … Continue reading

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Report from the Atlassian Government Symposium

By Dick Stark Last week, RightStar exhibited at the Atlassian Government Symposium, held at the JW Marriott in Washington, DC. This is one of a series of worldwide stops to promote Atlassian products, services and customer networking. Atlassian had a … Continue reading

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