Monthly Archives: July 2015

Rogue ITSM?

Posted on July 28, 2015 by dick1stark

By Dick Stark For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized … Continue reading →

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What is the Future of ITSM?

Posted on July 20, 2015 by dick1stark

By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading →

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