Monthly Archives: August 2012

What Fed Execs Want From IT

By Dick Stark A few weeks ago MeriTalk, a Federal IT think tank, commissioned a study entitled, the Customer is Always Right, that focused not on what IT thinks, but what IT’s customers think of IT.  Not surprisingly, just 46 … Continue reading

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Simplicity and Service Management

By Dick Stark “Simplicity is the ultimate sophistication.” -Leonardo Da Vinci Several weeks ago, CIO Magazine’s cover story, In Search of Simplicity, detailed how complex IT has become.  Between private and public clouds, mobility, BYOD, social media, Big Data, security, … Continue reading

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Morning at the Newseuem

By Dick Stark RightStar and BMC held a seminar last week at the Newseum in Washington, DC to discuss trends in ITSM and the new version of Remedy 8 to be released next quarter. The speaker was Doug Mueller, Remdy … Continue reading

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