Category Archives: BMC

Everything BMC Related

RightStar, Powered Now by XTIVIA

On November 20, we announced that RightStar was acquired by XTIVIA, a company like RightStar except bigger. I’ll stay on for a minimum of three years running XTIVIA’s RightStar business unit. Not much is changing. RightStar will remain as a … Continue reading

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Introduction to BMC Helix Monitor

By Dick Stark Last Wednesday, RightStar presented a webinar, “Introduction to BMC Helix Monitor,” led by BMC’s Mike Bell.  Mike discussed BMC’s new SaaS based solution that combines broad monitoring and event management capabilities with a containerized microservices architecture.  What’s … Continue reading

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BMC Helix Cloud Migrations

By Dick Stark Several weeks ago, BMC’s Joel Jacks presented a Helix cloud migration partner webinar. Joel discussed how current Remedy customers can efficiently migrate from their current Helix on-prem version into the cloud. This is a major focus for … Continue reading

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Upstream

By Dick Stark I took a few days off last week to visit family and started Dan Heath’s latest book, Upstream,I’m a Chip and Dan Heath fan, having previously read Switch (how to change things when change is hard) and Made to Stick (about … Continue reading

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Report from the Tampa BMC Helix Remedyforce User Group Meeting

By Dick Stark Last Thursday I attended the BMC Helix Remedyforce (Rf) User Group Meeting held at the BMC Tampa office. This is one a series of Rf user groups that BMC is hosting (the previous meeting was held in … Continue reading

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Report from BMC Helix Immersion Days

By Dick Stark Last week, I attended (and RightStar helped sponsor), the BMC Helix Immersion Days Conference in Santa Clara, California, near BMC’s Helix Office. BMC is now back in the annual BMC user conference business.  The result was more … Continue reading

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The 2019 Gartner Magic Quadrant for ITSM

By Dick Stark Earlier this month, Gartner released its annual Gartner Magic Quadrant for IT Service Management Tools 2019 and its companion piece, Critical Capabilities.  In the Magic Quadrant, BMC Remedy (now Helix) has remained in IT’s holiest of holy … Continue reading

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New ScanStar is On a Roll

By Dick Stark Last week we received an order from a state agency for Jira Core, Jira Service Desk, Confluence, Insight, implementation services and ScanStar. It was the culmination of a sales process that included a RightStar advisory assessment to … Continue reading

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What is the Future of On-Premise Software?

By Dick Stark On January 15, Netflix quietly announced a price increase by an average of 13 to 18 percent. With 58 million US subscribers, that works out to an additional $1.4B yearly revenue increase. How elastic is this type … Continue reading

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Is Agile ITIL an Oxymoron?

By Dick Stark Last month, BMCer, Cheng Dong Zhao wrote a blog article,“Will ITIL Die or be reborn in the DevOps Era?” The world is becoming more and more Agile, and BMC is finally starting to focus on DevOps, or … Continue reading

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