Category Archives: BMC

Everything BMC Related

IF IT is the Business, then Remedy Innovation Suite is the Tool

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading

Posted in BMC, Business Management, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized | Tagged , , , , | Leave a comment

How to Run IT Support the DevOps Way

By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading

Posted in Atlassian, DevOps, Remedy, Uncategorized | Tagged , , , , | Leave a comment

Is Your Service Desk Ready for AI?

By Dick Stark I just finished a new non-fiction best seller, Life 3.0, Being Human in the Age of Artifical Intelligence by Mark Tegmark, an MIT professor and expert in this space. It is an excellent, comprehesive book that covers, … Continue reading

Posted in Digital Engerprise Management (DEM, Remedy, ServiceNow, Technology Trends, Uncategorized | Tagged , , , , , , , , | Leave a comment

Remedy User Group Report

By Dick Stark Last week RightStar held its fifth annual Remedy User Group Meeting at the GSA Regional Office Building in Washington, DC. BMC discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , | Leave a comment

What is the Future of Your Service Desk?

By Dick Stark Last week RightStar was asked to answer a question for an RFI, “Please describe your views on industry trends and developments that you are expecting to take place in the next 12 to 18 months.” My answer … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, RightStar, ServiceNow, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

Enable Blind Spot Detection with BCM

By Dick Stark Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, FootPrints, ITSM, RemedyForce, Uncategorized | Tagged , , , | Leave a comment

What in the World is SIAM?

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading

Posted in Atlassian, BMC, Business Management, ITSM, Uncategorized | Tagged , , , , , | Leave a comment