Tag Archives: problem management


By Dick Stark I took a few days off last week to visit family and started Dan Heath’s latest book, Upstream,I’m a Chip and Dan Heath fan, having previously read Switch (how to change things when change is hard) and Made to Stick (about … Continue reading

Posted in Atlassian, BMC, Business Management, DevOps, Digital Engerprise Management (DEM, ITIL, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

Would You Rather Play a Game or Listen to a DevOps Lecture?

By Dick Stark What would you rather do, listen to a lecture on DevOps or play a game? The answer was obvious last week at RightStar’s half day DevOps simulation / gaming session in Washington, DC to a sold-out crowd … Continue reading

Posted in Atlassian, DevOps, Digital Engerprise Management (DEM, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment

The Martian

By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading

Posted in Business Management, ITSM, RightStar | Tagged , , , , , , , | Leave a comment

RightStar’s Practical Remedy Exam

By Dick Stark We attended an “orals” this week held at a local government agency.  We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading

Posted in BMC, ITSM, Remedy | Tagged , , , , , , | Leave a comment

The End of Your Service Help Desk

By Dick Stark Network World reported last Wednesday from the Gartner Infrastructure & Operations Management Summit on Gartner’s “top 10” list of the most significant emerging trends that will impact data centers and information technology used by businesses and government … Continue reading

Posted in BMC, ITSM, RightStar, Technology Trends | Tagged , , , , , , | 1 Comment