Tag Archives: problem management

Upstream

Posted on August 1, 2020 by

By Dick Stark I took a few days off last week to visit family and started Dan Heath’s latest book, Upstream,I’m a Chip and Dan Heath fan, having previously read Switch (how to change things when change is hard) and Made to Stick (about … Continue reading →

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Would You Rather Play a Game or Listen to a DevOps Lecture?

Posted on February 20, 2018 by

By Dick Stark What would you rather do, listen to a lecture on DevOps or play a game? The answer was obvious last week at RightStar’s half day DevOps simulation / gaming session in Washington, DC to a sold-out crowd … Continue reading →

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The Martian

Posted on March 8, 2014 by

By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading →

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RightStar’s Practical Remedy Exam

Posted on June 24, 2013 by

By Dick Stark We attended an “orals” this week held at a local government agency.  We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading →

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The End of Your Service Help Desk

Posted on June 10, 2012 by

By Dick Stark Network World reported last Wednesday from the Gartner Infrastructure & Operations Management Summit on Gartner’s “top 10” list of the most significant emerging trends that will impact data centers and information technology used by businesses and government … Continue reading →

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