Category Archives: Atlassian

How to Run IT Support the DevOps Way

By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading

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Atlassian Summit Summary

By Dick Stark Atlassian held its annual world wide conference last week in San Jose with RightStar there in full force.  It was a very good show with more than 3000 attendees. We also received a large number of new … Continue reading

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What in the World is SIAM?

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading

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Atlassian at Pink17: The New Shape of IT

By Dick Stark The 21st annual Pink Elephant Conference, held February 19 to23 in Las Vegas, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading

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The DevOps Handbook, Part 1

By Dick Stark Last November, the DevOps Handbook, was released with much fanfare and excitement. Authored by Gene Kim, et.al., the book is about “how to create world class agility, reliability, and security in technology organizations.” Since this is what … Continue reading

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The DevOps Handbook

  By Dick Stark Remember the Phoenix Project? Well, good news, The DevOps Handbook is just out, a book by Gene Kim, Jez Humble, Patrick Debois, and John Willis. (Gene Kim was the lead author of the Phoenix Project.) Like … Continue reading

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Getting Dev and OPs Under One Roof with JSD

By Dick Stark RightStar won the Atlassian “Rookie Partner of the Year Award,” on Monday, October 10, at the Atlassian Summit in San Jose, CA. Although most of our services involve Atlassian’s more traditional DevOps toolsets including JIRA Software, Confluence, … Continue reading

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