Monthly Archives: September 2013

Gartner’s Top Ten for 2013: How Do They Apply to ITSM?

By Dick Stark Since RightStar supports many mid-size customers, I attended Midsize Enterprise Summit this week held in Phoenix.  More than 200 CIO’s from mid-market firms also attended this event.  (In case you’re wondering, Gartner defines an average mid-market firm … Continue reading

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ServiceNow: No Real Competition?

By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading

Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends | Tagged , , , | 2 Comments