Category Archives: ITSM

Anything IT

Agile Change Management

Posted on December 9, 2019 by

By Dick Stark Last Week, RightStar emailed its customer base a Forrester Report, “Change Management: Let’s Get Back to Basics,” by Forrester Analyst Charles Betz. Given the focus on Agile and Continuous Deployment, Change is not the Change Management of … Continue reading →

Posted in Business Management, DevOps, Digital Engerprise Management (DEM, ITSM, Uncategorized | Tagged , , , | Leave a comment

Report from the Tampa BMC Helix Remedyforce User Group Meeting

Posted on October 7, 2019 by

By Dick Stark Last Thursday I attended the BMC Helix Remedyforce (Rf) User Group Meeting held at the BMC Tampa office. This is one a series of Rf user groups that BMC is hosting (the previous meeting was held in … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RemedyForce, RightStar, Uncategorized | Tagged , , , , | Leave a comment

Report from BMC Helix Immersion Days

Posted on September 23, 2019 by

By Dick Stark Last week, I attended (and RightStar helped sponsor), the BMC Helix Immersion Days Conference in Santa Clara, California, near BMC’s Helix Office. BMC is now back in the annual BMC user conference business.  The result was more … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, Remedy | Tagged , , , , | Leave a comment

The 2019 Gartner Magic Quadrant for ITSM

Posted on September 17, 2019 by

By Dick Stark Earlier this month, Gartner released its annual Gartner Magic Quadrant for IT Service Management Tools 2019 and its companion piece, Critical Capabilities.  In the Magic Quadrant, BMC Remedy (now Helix) has remained in IT’s holiest of holy … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITSM, ServiceNow, Uncategorized | Tagged , , , | Leave a comment

MarsLander: Finding Value

Posted on August 19, 2019 by

By Dick Stark On Thursday, RightStar hosted our first MarsLander simulation training session. Based upon ITIL 4, this role base simulation is highly realistic and leverages game dynamics to provide a vision of successful ITIL 4/DevOps practices and the resultant … Continue reading →

Posted in Business Management, DevOps, ITIL, ITSM, RightStar, Technology Trends | Tagged , , , , , , , , , | Leave a comment

MarsLander Simulation Training

Posted on May 28, 2019 by

By Dick Stark About a week ago, RightStar hosted a MarsLander session attended by customers and prospects.  Based upon ITIL 4, this role base simulation is highly realistic and leverages game dynamics to provide a vision of successful ITIL 4/DevOps … Continue reading →

Posted in Business Management, DevOps, Digital Engerprise Management (DEM, ITIL, RightStar | Tagged , , , , | Leave a comment

Report from the Atlassian Government Symposium

Posted on May 6, 2019 by

By Dick Stark Last Wednesday, RightStar exhibited at the Atlassian Government Symposium, held at the Westin City Center in Washington, DC. This is one of a series of worldwide stops to promote Atlassian products, services and customer networking. Atlassian had … Continue reading →

Posted in Atlassian, Business Management, DevOps, ITSM, RightStar | Tagged , , , , , | Leave a comment