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Category Archives: ITSM
Report from BMC Exchange Federal
BMC’s annual Federal user group conference, Exchange, was held this on June 7 at the Marriott Wardman Park in Washington, DC. Attendance was up this year with more than 400 customers, partners, and BMC employees in attendance RightStar and BMC … Continue reading
IT Modernization with BMC’s MyIT
By Dick Stark “People won’t hate government if it works and if it serves them well. Digitalization starts us down that path.” —Tony Scott, Former Federal Government CIO A week ago, RightStar went live with BMC’s MyIT Service Broker at … Continue reading
Winning with BMC Discovery
By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading
A Tale of Two Surveys
By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading
What’s New in Remedy 9.1
By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading
BMC’s Innovation Suite
By Dick Stark BMC held a webinar this past Wednesday to provide an update on its new Innovation Suite, which is now available for partners and developers. Innovation Suite allows partners to create modern applications and publish them in the … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged BMC, BMC MarketPlace, Innovation Suite, ServiceNow
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How to Improve Your Golf Game, or Anything Else Using DevOps Principles
By Dick Stark Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. ITIL is NOT dead … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITIL, Technology Trends, Uncategorized
Tagged Agile Development, Agile IT, DevOps, DSM, ITIL, ITSM, ITSM Processes
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