Category Archives: ITSM

Anything IT

Is Your Service Desk Ready for AI?

By Dick Stark I just finished a new non-fiction best seller, Life 3.0, Being Human in the Age of Artifical Intelligence by Mark Tegmark, an MIT professor and expert in this space. It is an excellent, comprehesive book that covers, … Continue reading

Posted in Digital Engerprise Management (DEM, Remedy, ServiceNow, Technology Trends, Uncategorized | Tagged , , , , , , , , | Leave a comment

Remedy User Group Report

By Dick Stark Last week RightStar held its fifth annual Remedy User Group Meeting at the GSA Regional Office Building in Washington, DC. BMC discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading

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What is the Future of Your Service Desk?

By Dick Stark Last week RightStar was asked to answer a question for an RFI, “Please describe your views on industry trends and developments that you are expecting to take place in the next 12 to 18 months.” My answer … Continue reading

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Enable Blind Spot Detection with BCM

By Dick Stark Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, FootPrints, ITSM, RemedyForce, Uncategorized | Tagged , , , | Leave a comment

What in the World is SIAM?

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading

Posted in Atlassian, BMC, Business Management, ITSM, Uncategorized | Tagged , , , , , | Leave a comment

Report from BMC Exchange Federal

BMC’s annual Federal user group conference, Exchange, was held this on June 7 at the Marriott Wardman Park in Washington, DC. Attendance was up this year with more than 400 customers, partners, and BMC employees in attendance RightStar and BMC … Continue reading

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IT Modernization with BMC’s MyIT

By Dick Stark “People won’t hate government if it works and if it serves them well. Digitalization starts us down that path.” —Tony Scott, Former Federal Government CIO A week ago, RightStar went live with BMC’s MyIT Service Broker at … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment