Category Archives: ITSM

Anything IT

The New ScanStar is Here!

By Dick Stark Last week we visited a local DOD customer where we were wrapping up a FootPrints/Client Management implementation. The customer asked about ScanStar and before we left asked for a quote. We didn’t even have to sell! Here’s … Continue reading

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FootPrints 12: Four Years Later

By Dick Stark Just over four years ago RightStar hosted its first FootPrints 12 webinar with much fanfare and excitement. FootPrints 12 remains a solid BMC ITSM product offering with plenty of customer success stories. Last week I visited a … Continue reading

Posted in BMC, Business Management, Digital Engerprise Management (DEM, FootPrints, RightStar, Uncategorized | Tagged , , , , , | Leave a comment

Report from BMC Exchange Chicago: Chatbots in the House

By Special Contributor George Payne, RightStar Senior Consultant The renovated Morgan Manufacturing Company was once again the site for this year’s Chicago BMC Exchange. The company manufactured tools and components used in the production of electricity. Also, to come: witnessing … Continue reading

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Back to School with BMC Chatbots

School may be out for the summer, but RightStar and BMC will be busy working with an existing RightStar and BMC Remedy university customer to set up a student portal, powered by BMC’s Cognitive Service Management (CSM). Both RightStar and … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , , | Leave a comment

Organization Agility with Jira Service Desk

I attended a local itSMF meet-up last week that focused not just on ITIL, but on DevOps concepts like organizational agility, collaboration, experimentation, and flexibility. DevOps is a discipline that is all about speed, faster time to market, real sense of … Continue reading

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Report from BMC Exchange Federal 2018

BMC’s annual Federal user group conference, Exchange, was held last Wednesday at the Marriott Marquis in Washington, DC.  Attendance was up this year with approximately 590 customers, partners, and BMC employees in attendance I was part of a Digital Transformation … Continue reading

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Report from BMC’s SKO

By Dick Stark BMC began its FY19 on April 1 and held its annual sales kick-off meeting this week in Las Vegas. It was a great start to BMC’s new fiscal year! CEO Peter Leav opened by saying that it … Continue reading

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