Category Archives: ITSM

Anything IT

Enable Blind Spot Detection with BCM

Posted on August 1, 2017 by

By Dick Stark Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, FootPrints, ITSM, RemedyForce, Uncategorized | Tagged , , , | Leave a comment

What in the World is SIAM?

Posted on July 18, 2017 by

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading →

Posted in Atlassian, BMC, Business Management, ITSM, Uncategorized | Tagged , , , , , | Leave a comment

Report from BMC Exchange Federal

Posted on June 20, 2017 by

BMC’s annual Federal user group conference, Exchange, was held this on June 7 at the Marriott Wardman Park in Washington, DC. Attendance was up this year with more than 400 customers, partners, and BMC employees in attendance RightStar and BMC … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, ITSM, RightStar, Uncategorized | Tagged , , , | Leave a comment

IT Modernization with BMC’s MyIT

Posted on May 30, 2017 by

By Dick Stark “People won’t hate government if it works and if it serves them well. Digitalization starts us down that path.” —Tony Scott, Former Federal Government CIO A week ago, RightStar went live with BMC’s MyIT Service Broker at … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment

Winning with BMC Discovery

Posted on May 15, 2017 by

By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading →

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

A Tale of Two Surveys

Posted on April 24, 2017 by

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, FootPrints, ITSM, Remedy, Technology Trends, Uncategorized | Tagged , , , , , | Leave a comment

What’s New in Remedy 9.1

Posted on March 27, 2017 by

By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , | Leave a comment