Category Archives: ITSM

Anything IT

RightStar Win BMC North American Partner of the Year Award

Posted on April 27, 2022 by dick1stark

By Dick Stark BMC began its FY23 on April 1 and held its annual sales kick-off (SKO) America meeting live in Las Vegas a week ago. I’m thrilled to report that BMC awarded RightStar both the North American and DSOM … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, ITIL, Uncategorized | Tagged , | 1 Comment

RightStar, Powered Now by XTIVIA

Posted on November 30, 2020 by dick1stark

On November 20, we announced that RightStar was acquired by XTIVIA, a company like RightStar except bigger. I’ll stay on for a minimum of three years running XTIVIA’s RightStar business unit. Not much is changing. RightStar will remain as a … Continue reading →

Posted in Atlassian, BMC, Business Management, DevOps, Digital Engerprise Management (DEM, RightStar | Tagged , , | Leave a comment

Introduction to BMC Helix Monitor

Posted on September 29, 2020 by dick1stark

By Dick Stark Last Wednesday, RightStar presented a webinar, “Introduction to BMC Helix Monitor,” led by BMC’s Mike Bell.  Mike discussed BMC’s new SaaS based solution that combines broad monitoring and event management capabilities with a containerized microservices architecture.  What’s … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, Remedy | Tagged , , , , , , , | Leave a comment

BMC Helix Cloud Migrations

Posted on September 1, 2020 by dick1stark

By Dick Stark Several weeks ago, BMC’s Joel Jacks presented a Helix cloud migration partner webinar. Joel discussed how current Remedy customers can efficiently migrate from their current Helix on-prem version into the cloud. This is a major focus for … Continue reading →

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Upstream

Posted on August 1, 2020 by dick1stark

By Dick Stark I took a few days off last week to visit family and started Dan Heath’s latest book, Upstream,I’m a Chip and Dan Heath fan, having previously read Switch (how to change things when change is hard) and Made to Stick (about … Continue reading →

Posted in Atlassian, BMC, Business Management, DevOps, Digital Engerprise Management (DEM, ITIL, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

How to Manage Your IT Assets with Jira Service Desk

Posted on May 26, 2020 by dick1stark

By Dick Stark On Thursday, May 20, RightStar presented, a webinar, “How to Manage Your IT Assets with Jira Service Desk.” In that session we described how to manage assets and Configuration Items (CIs) using a Configuration Management Database (CMDB). … Continue reading →

Posted in Atlassian, Business Management, Digital Engerprise Management (DEM, ITIL, RightStar, ScanStar, Uncategorized | Tagged , , , , , , , , | Leave a comment

The Unicorn Project, Part 3

Posted on April 23, 2020 by dick1stark

By Dick Stark In case you missed my previous blog articles, Part 1 of the Unicorn Project reviewed the early failures of “Phoenix” from the Dev rather than the Ops perspective. (Remember the Phoenix Project is Gene Kim’s prior book … Continue reading →

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Report from Atlassian’s Virtual Summit

Posted on April 13, 2020 by dick1stark

By Dick Stark and Alan Reynolds Instead of a live Las Vegas Atlassian Summit, Atlassian hosted a virtual event April 1 and 2. Although it is not clear how many showed up, Atlassin reported that more than 25.000 registered for … Continue reading →

Posted in Atlassian, Business Management, DevOps, Digital Engerprise Management (DEM, ITSM, RightStar | Tagged , , , , , | Leave a comment

Agile Change Management

Posted on December 9, 2019 by dick1stark

By Dick Stark Last Week, RightStar emailed its customer base a Forrester Report, “Change Management: Let’s Get Back to Basics,” by Forrester Analyst Charles Betz. Given the focus on Agile and Continuous Deployment, Change is not the Change Management of … Continue reading →

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Report from the Tampa BMC Helix Remedyforce User Group Meeting

Posted on October 7, 2019 by dick1stark

By Dick Stark Last Thursday I attended the BMC Helix Remedyforce (Rf) User Group Meeting held at the BMC Tampa office. This is one a series of Rf user groups that BMC is hosting (the previous meeting was held in … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RemedyForce, RightStar, Uncategorized | Tagged , , , , | Leave a comment