Category Archives: ITSM

Anything IT

RightStar, Powered Now by XTIVIA

Posted on November 30, 2020 by dick1stark

On November 20, we announced that RightStar was acquired by XTIVIA, a company like RightStar except bigger. I’ll stay on for a minimum of three years running XTIVIA’s RightStar business unit. Not much is changing. RightStar will remain as a … Continue reading →

Posted in Atlassian, BMC, Business Management, DevOps, Digital Engerprise Management (DEM, RightStar | Tagged , , | Leave a comment

Introduction to BMC Helix Monitor

Posted on September 29, 2020 by dick1stark

By Dick Stark Last Wednesday, RightStar presented a webinar, “Introduction to BMC Helix Monitor,” led by BMC’s Mike Bell.  Mike discussed BMC’s new SaaS based solution that combines broad monitoring and event management capabilities with a containerized microservices architecture.  What’s … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, Remedy | Tagged , , , , , , , | Leave a comment

BMC Helix Cloud Migrations

Posted on September 1, 2020 by dick1stark

By Dick Stark Several weeks ago, BMC’s Joel Jacks presented a Helix cloud migration partner webinar. Joel discussed how current Remedy customers can efficiently migrate from their current Helix on-prem version into the cloud. This is a major focus for … Continue reading →

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Upstream

Posted on August 1, 2020 by dick1stark

By Dick Stark I took a few days off last week to visit family and started Dan Heath’s latest book, Upstream,I’m a Chip and Dan Heath fan, having previously read Switch (how to change things when change is hard) and Made to Stick (about … Continue reading →

Posted in Atlassian, BMC, Business Management, DevOps, Digital Engerprise Management (DEM, ITIL, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

How to Manage Your IT Assets with Jira Service Desk

Posted on May 26, 2020 by dick1stark

By Dick Stark On Thursday, May 20, RightStar presented, a webinar, “How to Manage Your IT Assets with Jira Service Desk.” In that session we described how to manage assets and Configuration Items (CIs) using a Configuration Management Database (CMDB). … Continue reading →

Posted in Atlassian, Business Management, Digital Engerprise Management (DEM, ITIL, RightStar, ScanStar, Uncategorized | Tagged , , , , , , , , | Leave a comment

The Unicorn Project, Part 3

Posted on April 23, 2020 by dick1stark

By Dick Stark In case you missed my previous blog articles, Part 1 of the Unicorn Project reviewed the early failures of “Phoenix” from the Dev rather than the Ops perspective. (Remember the Phoenix Project is Gene Kim’s prior book … Continue reading →

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Report from Atlassian’s Virtual Summit

Posted on April 13, 2020 by dick1stark

By Dick Stark and Alan Reynolds Instead of a live Las Vegas Atlassian Summit, Atlassian hosted a virtual event April 1 and 2. Although it is not clear how many showed up, Atlassin reported that more than 25.000 registered for … Continue reading →

Posted in Atlassian, Business Management, DevOps, Digital Engerprise Management (DEM, ITSM, RightStar | Tagged , , , , , | Leave a comment

Agile Change Management

Posted on December 9, 2019 by dick1stark

By Dick Stark Last Week, RightStar emailed its customer base a Forrester Report, “Change Management: Let’s Get Back to Basics,” by Forrester Analyst Charles Betz. Given the focus on Agile and Continuous Deployment, Change is not the Change Management of … Continue reading →

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Report from the Tampa BMC Helix Remedyforce User Group Meeting

Posted on October 7, 2019 by dick1stark

By Dick Stark Last Thursday I attended the BMC Helix Remedyforce (Rf) User Group Meeting held at the BMC Tampa office. This is one a series of Rf user groups that BMC is hosting (the previous meeting was held in … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RemedyForce, RightStar, Uncategorized | Tagged , , , , | Leave a comment

Report from BMC Helix Immersion Days

Posted on September 23, 2019 by dick1stark

By Dick Stark Last week, I attended (and RightStar helped sponsor), the BMC Helix Immersion Days Conference in Santa Clara, California, near BMC’s Helix Office. BMC is now back in the annual BMC user conference business.  The result was more … Continue reading →

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