Category Archives: ITSM

Anything IT

Back to School with BMC Chatbots

School may be out for the summer, but RightStar and BMC will be busy working with an existing RightStar and BMC Remedy university customer to set up a student portal, powered by BMC’s Cognitive Service Management (CSM). Both RightStar and … Continue reading

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Organization Agility with Jira Service Desk

I attended a local itSMF meet-up last week that focused not just on ITIL, but on DevOps concepts like organizational agility, collaboration, experimentation, and flexibility. DevOps is a discipline that is all about speed, faster time to market, real sense of … Continue reading

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Report from BMC Exchange Federal 2018

BMC’s annual Federal user group conference, Exchange, was held last Wednesday at the Marriott Marquis in Washington, DC.  Attendance was up this year with approximately 590 customers, partners, and BMC employees in attendance I was part of a Digital Transformation … Continue reading

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Report from BMC’s SKO

By Dick Stark BMC began its FY19 on April 1 and held its annual sales kick-off meeting this week in Las Vegas. It was a great start to BMC’s new fiscal year! CEO Peter Leav opened by saying that it … Continue reading

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Remedy, Discovery, BCM, and ScanStar: A Winning Combination

By Dick Stark Earlier this month, we submitted a proposal in response to a hardware/software asset management RFP. Of course, with a large opportunity like this, anything is possible, but I feel that we worked hard to deliver an excellent … Continue reading

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IF IT is the Business, then Remedy Innovation Suite is the Tool

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading

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How to Run IT Support the DevOps Way

By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading

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