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Tag Archives: Service Catalog
Report from the Tampa BMC Helix Remedyforce User Group Meeting
By Dick Stark Last Thursday I attended the BMC Helix Remedyforce (Rf) User Group Meeting held at the BMC Tampa office. This is one a series of Rf user groups that BMC is hosting (the previous meeting was held in … Continue reading
A Tale of Two Service Catalogs
By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, Uncategorized
Tagged BMC, ITSM, MyIT, MyIT Remedy Version 9, Remedy, Remedy 9, RightStar, ScanStar, Service Catalog, Service Request Management, Smart IT, Smart Reporting
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How FootPrints Does SRM and SLM
The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading
Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized
Tagged BMC, FootPrints, FootPrints v12, knowledge management, Service Catalog, SLA, SLM, SRM
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Survivors to Thrivers
By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged BBSA, BMC Remedy, IDC, IT Friction, MyIT, Service Catalog, Smart IT
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Don’t Install ITIL
By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC. My job was to … Continue reading
Posted in ITIL, ITSM
Tagged BMC Engage, change management, ITIL Maturity, ITIL Simualtion Training, Service Catalog
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Report from the Pink 14 Launch Site
By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog
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Has ITIL Lost its Mojo?
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading
Posted in ITIL, ITSM
Tagged cmdb, ITIL, ITIL Maturity, ITSM, itSMF, Process Improvement, Service Catalog, service desk
2 Comments
Why Knowledge Management is Important to the Success of your Service Desk
By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers. The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.” Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading
Posted in Business Management, ITSM, RemedyForce
Tagged help desk, KM, knowledge management, Remedyforce, RightAnswers, Service Catalog, service desk
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Service Catalogs and Customer Care
By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects. I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading
Posted in BMC, FootPrints
Tagged BMC, Customer Care, FootPrints, Service Catalog, Service Request Management, ServiceCore
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Service Catalog: the Cornerstone of IT
By Dick Stark On Wednesday more than 100 people attended RightStar’s “What’s New in BMC Remedy ITSM 8.0,” webinar led by Solutions Consultant, Roger East. Just like the BMC service request module is now the cornerstone of Remedy 8.0, so … Continue reading
Posted in BMC, Remedy
Tagged BMC, Remedy, Service Catalog, Service Request Management, SRM
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