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Tag Archives: RightAnswers
Knowledge Centered Support
By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading
Posted in ITSM, RightAnswers, RightStar
Tagged ITSM, KCS, KM, Knowledge Centered Support, knowledge management, RightAnswers, service desk
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RightAnswers vs. Google
By Dick Stark On Thursday, RightStar and RightAnswers hosted a webinar, Search Engines vs. Knowledge Management, the Case for KM. To some extent, RightAnswers competes with Google both from a user and support agent perspective. Really, who hasn’t used Google … Continue reading
Why Knowledge Management is Important to the Success of your Service Desk
By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers. The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.” Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading
Posted in Business Management, ITSM, RemedyForce
Tagged help desk, KM, knowledge management, Remedyforce, RightAnswers, Service Catalog, service desk
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