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Monthly Archives: October 2017
How to Run IT Support the DevOps Way
By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading
Posted in Atlassian, DevOps, Remedy, Uncategorized
Tagged change management, DevOps, Is ITIL Relevant?, ITIL, JIRA
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Is Your Service Desk Ready for AI?
By Dick Stark I just finished a new non-fiction best seller, Life 3.0, Being Human in the Age of Artifical Intelligence by Mark Tegmark, an MIT professor and expert in this space. It is an excellent, comprehesive book that covers, … Continue reading
Dick Stark's Blog 