Tag Archives: change management

State of DevOps

By Dick Stark Earlier this year, BMC commissioned Salvatore Salamone to produce a 2019 State of DevOps Report summarizing the findings of an Interop / Information Week survey of 150 IT and application development professionals across all industries. Although similar … Continue reading

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How to Run IT Support the DevOps Way

By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading

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The Phoenix Project, Part 1

By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.”  Who ever thought a book about IT would be a … Continue reading

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Closed-Loop Change Management

A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading

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Don’t Install ITIL

By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC.  My job was to … Continue reading

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Simplify, Standardize, and Automate

“Change is inevitable—except from a vending machine.             –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs.  Indeed, at the BMC … Continue reading

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RightStar’s Practical Remedy Exam

By Dick Stark We attended an “orals” this week held at a local government agency.  We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading

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