Tag Archives: ADDM

Winning with BMC Discovery

By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading

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BMC Discovery 11 and the New Federal DCOI

By Dick Stark On Wednesday, RightStar presented a live webcast, “BMC Discovery 11 and the New Federal DCOI.” BMC, discussed some of the new features in Discovery 11 (formerly ADDM), and how to use Discovery to comply with the new … Continue reading

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Closed-Loop Change Management

A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading

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Baking SAM into Your ITSM Strategy

By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions.  Can you … Continue reading

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Increasing Customer Value with ADDM v10.1

By Dick Stark On Wednesday, RightStar and BMC presented an excellent webinar, “ADDM: What’s New v 10.1, How to Tame Your Discovery Data and Increase Your Value to the Business.”  ADDM v10.1 was released late last year with several significant … Continue reading

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Dial 3-1-1

By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading

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Critical Capabilities for the CMDB

By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading

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