Tag Archives: Service Core

Metrics Matter

By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls.  If you want to improve customer satisfaction and lower the overall cost of service … Continue reading

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Dial 3-1-1

By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading

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Critical Capabilities for the CMDB

By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading

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Why FootPrints v12 Will be a Real Hit

By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects.  One of the participants emailed, “I’m loving the Footprints 12 demo.   Thoroughly impressed!  You … Continue reading

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The Great Debate: SaaS vs. On-Premise

By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s  Carrie Anne Mosley, … Continue reading

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