Tag Archives: Smart IT

IF IT is the Business, then Remedy Innovation Suite is the Tool

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading

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Remedy User Group Report

By Dick Stark Last week RightStar held its fifth annual Remedy User Group Meeting at the GSA Regional Office Building in Washington, DC. BMC discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading

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What is the Future of Your Service Desk?

By Dick Stark Last week RightStar was asked to answer a question for an RFI, “Please describe your views on industry trends and developments that you are expecting to take place in the next 12 to 18 months.” My answer … Continue reading

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A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

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Report from BMC’s Sales Kick-Off Meeting

  By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading

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Remedy 9 Success Stories

By Dick Stark Remedy 9 is helping BMC win against ServiceNow based in part on its innovative MyIT, Smart IT and Smart Reporting components: Smart IT replaces the current user interface with one that is more like Facebook–more collaborative, designed … Continue reading

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Using Agile to Ignite Your ITSM Projects

By Dick Stark Last Wednesday, Sam Wood and I presented a webinar entitled, “Using Agile to Ignite Your ITSM projects.” We discussed the advantages of using Agile as the framework for Remedy ITSM implementations. Sam should know. He implemented Remedy and … Continue reading

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