Tag Archives: Gartner

DevOps is the Bimodal Bridge

By Dick Stark Last week bmc emailed its customer base a Gartner Reprint entitled, DevOps is the Bimodal Bridge. Like ITIL of ten years ago, DevOps is starting to get a lot of attention and Gartner customers are asking what … Continue reading

Posted in Atlassian, DevOps, ITSM, Uncategorized | Tagged , , , , , , , , | 2 Comments

The ITSSM Gartner Magic Quadrant 2015 Edition

By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading

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LInking ITSM to Business Value and Maturity

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading

Posted in Business Management, FootPrints, Remedy, RemedyForce | Tagged , , , , , , , | 1 Comment

BMC, Still the Market Leader

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner.  However, the top spot now … Continue reading

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ITIL: A Four-Letter Word?

By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading

Posted in ITIL, ITSM, Technology Trends | Tagged , , , , , , , | 1 Comment