DevOps is the Bimodal Bridge

Atlassian Expert Logo

By Dick Stark

Last week bmc emailed its customer base a Gartner Reprint entitled, DevOps is the Bimodal Bridge. Like ITIL of ten years ago, DevOps is starting to get a lot of attention and Gartner customers are asking what to do with DevOps. The Gartner authors, Cameron Haight and George Spafford (co-author of the Phoenix Project), explain that DevOps is actually a bridge between the two IT bimodal approaches.

I googled bimodal IT and discovered that Gartner defines it as, “The practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility and speed.” Organizations like FaceBook, known for rapid and agile development fall into the Mode 2 camp, while more traditional “ITIL” or “Waterfall” based development shops are Mode 1.

Interestingly, the Gartner reprint predicted that by 2020, at least 80% of the practices identified with DevOps and Mode 2 will be adopted by traditional Mode 1 groups, up from less than 10% today. This is an amazing prediction that really highlights the growth of DevOps in the coming months and years. Of course, DevOps is the “bridge to Mode 2” by assisting the more traditional organization to adopt practices and processes of DevOps.

This is why HDI, Pink Elephant, and the ITSMF conferences all have DevOps tracks and why those sessions are so crowded. I’m reminded of the interest in ITIL from 10 years ago and the surprise when users discovered that ITIL was a framework only, and the actual implementation was left mostly up to the practitioner. Of course, ITSM tool set vendors built “ITIL in a box,” (and achieved ITIL toolset certifications) by converting that framework into a prescriptive process, e.g., bmc Service Management Process Module (SMPM). DevOps implementations however, vary widely since there are no general prescribed patterns and practices.

A good example of this is change management. Common feedback from organizations that have implemented a formal change process, along with a new toolset is that the new change process is bulky, cumbersome and slow. While formal change process may prevent outages caused by rogue developers, it does little to improve speed and agility. As a result, DevOps has emerged as a quick fix to the “Mode 1 blues.” The Gartner report recommends more preapproved changes and automation wherever possible. In some cases, traditional CABs are not required, due to the time lag for approvals. Gartner also recommended to “pre-approve low risk standard changes.”

The good news is that RightStar already sells DevOps advisory services and the Atlassian toolset to Mode 2 organizations. Atlassian offers solutions for team success: collaboration, project transparency, better workflow, and improved communication–by using products such as JIRA, Bitbucket, and Confluence. This means that the combination of DevOps processes and Atlassian DevOps toolsets can provide a bridge for Mode 1 organizations moving to Mode 2. RightStar, too, is the bimodal bridge to Mode 2.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
This entry was posted in Atlassian, DevOps, ITSM, Uncategorized and tagged , , , , , , , , . Bookmark the permalink.

2 Responses to DevOps is the Bimodal Bridge

  1. Thanks for sharing this- good stuff! Keep up the great work, we look forward to reading more from you in the future!

  2. Thanks for your detailed explanation. By going through your post, I have attained a clear knowledge on the end to end aspects of DevOps. Also, looking forward to seeing more of such informative postings.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s