Report form BMC’s Exchange Federal

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BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The Art of Linking ADDM and CMDB to Application Performance Management to a good sized crowd. Here is a short Exchange 2015 update.

Paul Appleby, BMC Executive VP, Worldwide Sales and Marketing, opened with a quote from Tony Scott, CIO of the US Federal Government, “The Federal Government is going through a transformative time as it turns to a more digital mode.” Fortunately, BMC has stuck its toe deep into the Digital Service Management (DSM) waters and is assisting government agencies to drive down costs, enhance the customer experience and improve operational processes. With 64% of agencies reporting they do not have enough resources to maintain current systems, BMC, with new products like MyIT and Smart IT is well positioned for DSM success.

Dan Streetman, BMC Senior VP, Worldwide Strategic Sales and Operations acted as the host for Exchange. Dan recently joined BMC from Salesforce, and is now responsible for the Channel, Sales Operations, and Inside Sales. He is also the temporary VP of BMC’s Federal Region. He brings a tremendous amount of energy and enthusiasm to his new position.

Keynote speakers included Dr. David Bray, CIO, FCC, and Richard McKinney, CIO Department of Transportation. Richard spoke about his success with the Technology Business Council (TBM) and his efforts to create an IT cost taxonomy and show the value of IT. At DOT he has worked hard to accurately track service costing by setting up cost pools and assigning costs and chargebacks. How else can an organization truly know whether IT is actually creating value.

In the afternoon, Robin Purohit, BMC President, Service Support Business, updated the audience on:

  • ServiceBroker, a storefront for any employee or customer facing on-premise or cloud services.
  • BMC HR, a comprehensive HR app with an extensive mobile component.
  • ADDM, which on February 23 will now be known as BMC Discovery. The new version now maps 80% of an organizations applications with 80% accuracy in 15 minutes.

Deloitte and DISA had previously won the BMC Customer Success Story of the year for excellence with ITSM and BladeLogic Server Automation (along with closed loop change management). Deloitte’s session described how they transformed DISA from an organization of independent silos to a single enterprise standard using Remedy as the application centerpiece, all with less than 5% customization.

If you missed BMC Exchange Federal, BMC’s annual user group conference, Engage 2016 will be held September 6-9, 2016 in Las Vegas. See you there!

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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