Monthly Archives: January 2012

How to Build a Service Catalog

By Dick Stark On Wednesday 160 people attended RightStar’s “How to Build an ITIL Compliant Service Catalog,” led by Solutions Consultant, Ron Hill.  This was our best turnout ever for a RightStar webinar and it underscores the importance of a … Continue reading

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What End-Users Want from VARs

By Dick Stark Vertical Systems Reseller(VSR) Magazine annually surveys end-users to determine their top needs, wants, and selection criteria from their respective Value Added Reseller (VAR) or Solution Providers.  While RightStar strives to always provide the best possible solution that … Continue reading

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My 2012 Top Ten List for BMC/Business Service Management

As we end 2011, a transitional year in the business service management/BMC space, what can we take from 2011 and apply towards 2012? Plenty!  Here are my top 10 current focus areas.  10. Business Intelligence. Although both SDE and Remedy … Continue reading

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