Monthly Archives: October 2013

ITIL: A Four-Letter Word?

By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading

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David and Goliath at RightStar

By Dick Stark But the Lord said to Samuel, “Do not look on his appearance or on the height of his stature, because I have rejected him: for the Lord does not see as mortals see; they look on the … Continue reading

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Ethics at RightStar + ToolBank

By Dick Stark Several months ago, I received a call from one of our consultants on-site at a government agency.  We were a subcontractor to a systems integrator.  The consultant explained that the systems integrator was having trouble with its … Continue reading

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