Monthly Archives: July 2011

The Thank You Economy

Posted on July 24, 2011 by dick1stark

By Dick Stark 55 percent cite great service, not product or price, as their primary reason for recommending a company. 66 percent said that great customer service was their primary driver for greater spending. –Customer Experience Impact 2010 Report In … Continue reading →

Posted in RightStar | Leave a comment

Closing the Gap

Posted on July 11, 2011 by dick1stark

By Nancy Donnelly, RightStar ITIL Service Expert ITIL v3 Definition of Service:  A means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. At RightStar, we often meet … Continue reading →

Posted in Business Management, RightStar | Leave a comment