Monthly Archives: July 2011

The Thank You Economy

By Dick Stark 55 percent cite great service, not product or price, as their primary reason for recommending a company. 66 percent said that great customer service was their primary driver for greater spending. –Customer Experience Impact 2010 Report In … Continue reading

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Closing the Gap

By Nancy Donnelly, RightStar ITIL Service Expert ITIL v3 Definition of Service:  A means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. At RightStar, we often meet … Continue reading

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