Monthly Archives: August 2014

Knowledge Centered Support

Posted on August 23, 2014 by dick1stark

By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading →

Posted in ITSM, RightAnswers, RightStar | Tagged , , , , , , | Leave a comment

How to Decide Between BMC and ServiceNow

Posted on August 17, 2014 by dick1stark

By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading →

Posted in BMC, Remedy, ServiceNow | Tagged , , , , , | Leave a comment