Monthly Archives: March 2011

Making Self-Service mission-critical

Posted on March 26, 2011 by dick1stark

This month, 80 people attended RightStar’s MagicPortal live webinar. This is an astounding turnout for a topic that’s been around for some time, namely IT self-service, and doesn’t usually garner much excitement. What’s happening is that IT organizations are realizing … Continue reading →

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Taking the Madness out of March

Posted on March 20, 2011 by dick1stark

Since I grew up in Spokane, Washington, my favorite pastime in March is watching the Gonzaga University basketball team advance in the NCAA tournament. Over the last decade or so, Gonzaga has earned a reputation as a small school that … Continue reading →

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Achieving Rapid Results at RightStar

Posted on March 12, 2011 by dick1stark

In response to the cry for a simplified and speedier implementation process, BMC Software rolled out its Rapid Results implementation methodology several years ago. The premise was simple: by implementing all modules at once versus installing each independently, it was … Continue reading →

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What makes RightStar better?

Posted on March 5, 2011 by dick1stark

I have often described RightStar as an IT Consultancy and BMC Solutions Provider focused exclusively in the Business Service Management space. The question is, however, what sets RightStar apart from other ITSM Service and Solutions Providers? At a recent Management … Continue reading →

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