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Monthly Archives: October 2014
Don’t Install ITIL
By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC. My job was to … Continue reading
Posted in ITIL, ITSM
Tagged BMC Engage, change management, ITIL Maturity, ITIL Simualtion Training, Service Catalog
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Dial 3-1-1
By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading
Posted in BMC, FootPrints, ITSM
Tagged 311 call center, ADDM, Asset Core, BMC, FootPrints, SDE, Service Core
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