Monthly Archives: March 2013

BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM).  When should we sell one over the other?  Or … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends | Tagged , , , , , , , , | 3 Comments

Remedy and ADDM: Unbeatable Combination

Posted on March 23, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading →

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Has ITIL Lost its Mojo?

Posted on March 10, 2013 by dick1stark

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group.  The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading →

Posted in ITIL, ITSM | Tagged , , , , , , , | 2 Comments

Why Knowledge Management is Important to the Success of your Service Desk

Posted on March 5, 2013 by dick1stark

By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers.  The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.”  Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading →

Posted in Business Management, ITSM, RemedyForce | Tagged , , , , , , | 1 Comment