Tag Archives: knowledge management

What is the Future of Your Service Desk?

By Dick Stark Last week RightStar was asked to answer a question for an RFI, “Please describe your views on industry trends and developments that you are expecting to take place in the next 12 to 18 months.” My answer … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, RightStar, ServiceNow, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

The Phoenix Project, Part 1

By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.”  Who ever thought a book about IT would be a … Continue reading

Posted in BMC, Business Management, DevOps, ITIL, RightStar, Uncategorized | Tagged , , , , , | 1 Comment

How FootPrints Does SRM and SLM

The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading

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Knowledge Centered Support

By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading

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The Martian

By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading

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RightAnswers vs. Google

By Dick Stark On Thursday, RightStar and RightAnswers hosted a webinar, Search Engines vs. Knowledge Management, the Case for KM. To some extent, RightAnswers competes with Google both from a user and support agent perspective.  Really, who hasn’t used Google … Continue reading

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The New Digital Age

By Dick Stark “I just want to say one word to you. Just one word: Plastics.” –Career advice given to Dustin Hoffman in the movie, “The Graduate” If Ben Braddock (played by Dustin Hoffman) were to graduate in 2013 instead … Continue reading

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