Category Archives: Digital Engerprise Management (DEM

Does an ITIL Process Assessment Matter?

Posted on November 16, 2018 by

By Dick Stark This week, RightStar finished up an ITIL process Assessment for a RightStar customer. To win this business, we beat two formidable ITSM consultancies in the ITIL space. Of course, this customer, like a lot of our customers, … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RightStar, ServiceNow, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

Report from SMAC 2018

Posted on November 7, 2018 by

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation Conference (SMAC) in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for … Continue reading →

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Report from BMC Exchange NY

Posted on October 29, 2018 by

By Dick Stark BMC’s New York Exchange, was held October 18 near Times Center in New York City.  Turnout was excellent with more than 400 customers, partners, and BMC employees in attendance. During the chatbot session, RightStar received praise from … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITSM, Remedy, Uncategorized | Tagged , , , , | Leave a comment

FootPrints 12: Four Years Later

Posted on June 26, 2018 by

By Dick Stark Just over four years ago RightStar hosted its first FootPrints 12 webinar with much fanfare and excitement. FootPrints 12 remains a solid BMC ITSM product offering with plenty of customer success stories. Last week I visited a … Continue reading →

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Report from BMC Exchange Chicago: Chatbots in the House

Posted on June 21, 2018 by

By Special Contributor George Payne, RightStar Senior Consultant The renovated Morgan Manufacturing Company was once again the site for this year’s Chicago BMC Exchange. The company manufactured tools and components used in the production of electricity. Also, to come: witnessing … Continue reading →

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Back to School with BMC Chatbots

Posted on June 4, 2018 by

School may be out for the summer, but RightStar and BMC will be busy working with an existing RightStar and BMC Remedy university customer to set up a student portal, powered by BMC’s Cognitive Service Management (CSM). Both RightStar and … Continue reading →

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Report from BMC’s SKO

Posted on April 23, 2018 by

By Dick Stark BMC began its FY19 on April 1 and held its annual sales kick-off meeting this week in Las Vegas. It was a great start to BMC’s new fiscal year! CEO Peter Leav opened by saying that it … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, RightStar, Uncategorized | Tagged , , , , | Leave a comment