Tag Archives: ScanStar

The New ScanStar is Here!

By Dick Stark Last week we visited a local DOD customer where we were wrapping up a FootPrints/Client Management implementation. The customer asked about ScanStar and before we left asked for a quote. We didn’t even have to sell! Here’s … Continue reading

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FootPrints 12: Four Years Later

By Dick Stark Just over four years ago RightStar hosted its first FootPrints 12 webinar with much fanfare and excitement. FootPrints 12 remains a solid BMC ITSM product offering with plenty of customer success stories. Last week I visited a … Continue reading

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Organization Agility with Jira Service Desk

I attended a local itSMF meet-up last week that focused not just on ITIL, but on DevOps concepts like organizational agility, collaboration, experimentation, and flexibility. DevOps is a discipline that is all about speed, faster time to market, real sense of … Continue reading

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Remedy, Discovery, BCM, and ScanStar: A Winning Combination

By Dick Stark Earlier this month, we submitted a proposal in response to a hardware/software asset management RFP. Of course, with a large opportunity like this, anything is possible, but I feel that we worked hard to deliver an excellent … Continue reading

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What’s New in Remedy 9.1

By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading

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A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

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The Phoenix Project, Part 2

By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog.  To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading

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