Tag Archives: ScanStar

What’s New in Remedy 9.1

By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , | Leave a comment

A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

Posted in BMC, Business Management, Remedy, RightStar, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

The Phoenix Project, Part 2

By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog.  To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading

Posted in Atlassian, DevOps, RightStar | Tagged , , , , , , | Leave a comment

ScanStar Breaks New Ground

By Brett Winston Q. What new barcode solution offers an innovative and cost effective way for FootPrints and Remedyforce users to receive, inventory, and reconcile discoverable and non-discoverable configuration items? A. ScanStar, RightStar’s second-generation barcode product for the BMC SMB … Continue reading

Posted in RightStar, ScanStar | Tagged , , , , , , , | Leave a comment

Unreasonable Customer Service

By Dick Stark “I believe that the level of priority and the amount of passion and emphasis that must be put towards the customer experience must be, in a word, unreasonable.  It must be excessive.  It must go beyond the … Continue reading

Posted in BMC, Business Management, RightStar | Tagged , , , , , , | 1 Comment

Why I’m Bullish on Remedyforce

By Dick Stark On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce.  This is good news for RightStar as … Continue reading

Posted in BMC, RemedyForce, Technology Trends | Tagged , , , , | 1 Comment