Tag Archives: ScanStar

FootPrints 12: Four Years Later

By Dick Stark Just over four years ago RightStar hosted its first FootPrints 12 webinar with much fanfare and excitement. FootPrints 12 remains a solid BMC ITSM product offering with plenty of customer success stories. Last week I visited a … Continue reading

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Organization Agility with Jira Service Desk

I attended a local itSMF meet-up last week that focused not just on ITIL, but on DevOps concepts like organizational agility, collaboration, experimentation, and flexibility. DevOps is a discipline that is all about speed, faster time to market, real sense of … Continue reading

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Remedy, Discovery, BCM, and ScanStar: A Winning Combination

By Dick Stark Earlier this month, we submitted a proposal in response to a hardware/software asset management RFP. Of course, with a large opportunity like this, anything is possible, but I feel that we worked hard to deliver an excellent … Continue reading

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What’s New in Remedy 9.1

By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading

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A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

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The Phoenix Project, Part 2

By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog.  To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading

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ScanStar Breaks New Ground

By Brett Winston Q. What new barcode solution offers an innovative and cost effective way for FootPrints and Remedyforce users to receive, inventory, and reconcile discoverable and non-discoverable configuration items? A. ScanStar, RightStar’s second-generation barcode product for the BMC SMB … Continue reading

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