The New ScanStar is Here!

ScanStar Android

By Dick Stark

Last week we visited a local DOD customer where we were wrapping up a FootPrints/Client Management implementation. The customer asked about ScanStar and before we left asked for a quote. We didn’t even have to sell! Here’s why:

  • They knew that every new asset comes with a barcode and wanted a better way to receive assets. Saving time and improving accuracy is an important benefit. (Statistically, a typical typist will make one mistake in 300 keystrokes. The chance of a scanner mis-reading a bar code symbol is somewhere between one in a million and one in four trillion. The increased efficiency that barcode scanning allows is the reason why ScanStar has such a high ROI.)
  • The customer also needed a better way to reconcile what he thought they had with what he actually had. And they have lots of non-discoverable assets. (Currently they use their own proprietary system to track assets.)
  • The customer also wanted a way to inventory assets by location and track movement.

Enter ScanStar: an excellent fit to their needs. RightStar has years of barcode scanning experience starting in 2005 with MagicWand. ScanStar began shipping in 2011, replacing MagicWand and supporting FootPrints, Remedyforce, and Remedy.

Now, thanks to the hard work of our development team, new ScanStar for Androids and iPhones is available. No need for a purpose build scanner, although there are several Android based purpose-built scanners which do work well in a more industrial environment. New ScanStar is wifi based meaning that the scans and updates are all performed in real-time. New ScanStar supports Remedy, Remedyforce, FootPrints AND Jira and Insight. With new ScanStar there is no need for our ScanStar application to run on a server. Instead, the entire application runs on the mobile phone.

We still offer classic ScanStar, for DOD secure environments. There a purpose-built scanner without wifi or a camera can be used throughout the day to create and update items and then be returned to the office for synchronization when necessary. These scanners have a mobile operating system and can run custom scanning applications like ScanStar, which provide the benefits previously discussed.

The best news: ScanStar for Jira and InSight will soon be added to the Atlassian Marketplace where they will be exposed to more than 40,000 Jira Service Desk customers. Also all ScanStar products will be available on Google Plays and Apple’s App Store giving exposure to millions.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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