Tag Archives: MyIT Remedy Version 9

A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

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Agile Digital Transformation

By Dick Stark A recent MIT Sloan Management Review Article, entitled, “Strategy, not Technology, Drives Digital Transformation,” discusses the digitalization and disruption that is transforming how businesses work. Of course, Netflix and Uber are the most common examples given of … Continue reading

Posted in BMC, DevOps, Digital Engerprise Management (DEM, RightStar | Tagged , , , | Leave a comment