Tag Archives: Remedy 9

Remedy User Group Report

By Dick Stark Last week RightStar held its fifth annual Remedy User Group Meeting at the GSA Regional Office Building in Washington, DC. BMC discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , | Leave a comment

IT Modernization with BMC’s MyIT

By Dick Stark “People won’t hate government if it works and if it serves them well. Digitalization starts us down that path.” —Tony Scott, Former Federal Government CIO A week ago, RightStar went live with BMC’s MyIT Service Broker at … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment

Winning with BMC Discovery

By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

BMC DSM 2017 Update

By Dick Stark BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of … Continue reading

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RemedyForce, RightStar, Uncategorized | Tagged , , | Leave a comment

Report from Engage 2016

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading

Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

The Art of Business Value

By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading

Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

Posted in BMC, Business Management, Remedy, RightStar, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment