Report from Engage 2016

By Dick Stark

BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and many customers stopped by to see us. RightStar also had three presenters this year delivering several Track-It! training sessions, and two customer Remedy v9 success stories

And the best news: RightStar won the BMC DSM Partner of the Year, North America. DSM, or Digital Service Management is BMC’s new term for ITSM, and is an important component of BMC’s Digital Enterprise Management (DEM) architecture. Here is a short Engage 2016 update.

Three key DSM themes:

  • Make upgrades to latest software version as easy and as valuable as possible. Upgrading to BMC’s new Remedy 9.5 (targeting November release date) should take no more than a couple of hours.
  • Transformation. Change how people access and leverage the power of the solution. To be competitive, all companies must become a “hyper-agile digital enterprise.” IT departments must focus 50% of their time now on innovation IT. Go digital or become extinct.


  • New Innovation Suite for developers and partners. Several BMC partners are already developing Remedy apps using this new suite, which is currently free for developers. We saw two demos: a crowd sourcing funding app for companies to track their employees’ donations of time and money, and an employee visit request app to check visitors in and out. Both developers said that they finished these apps in less than two weeks thanks to the drag and drop Innovation Suite developer toolkit.

Other focus areas include:

  • SecOps. BMC has rebranded its BladeLogic Server automation offering as the Threat Director, and is targeting organizations like hospitals and retail that are especially vulnerable. Security is also hot in the government space and we have three new opportunities with this product solution.
  • DevOps. BMC demoed how developers are using the power of its Control M platform to run jobs such as Jenkins and JIRA.

BMC is on a roll (and so is RightStar),  and I’m optimistic about our BMC future.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
This entry was posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized and tagged , , , , , , . Bookmark the permalink.

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