By Dick Stark

Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). While RightStar’s area of expertise is ITSM, we have experience in all BMC pillars.

BMC kicked off the event, by discussing digital transformation especially around citizen experience, operational processess, and government services. BMC quoted the 2015 Gartner CIO Agenda Report: “Diverse companies are already transforming themselves through new digital technologies and trends such as holograms, Google Glass, thinking machines and advanced approaches to analytics. For at least the next decade, deep technology-driven innovation will be the new normal for market leaders.” The result is disruptive new products, services and business models. Cloud, mobile, social, and information has moved front and center, and BMC has kept pace.

Coincidently, on August 18, 2015, BMC announced, Digital Enterprise Management (DEM), a blueprint for companies seeking to transform into fast-moving, innovative enterprises able to seize the opportunities, and overcome the challenges, presented by the digital economy. Business Service Management (BSM) is officiallydead. Long live DEM!

It turns out that the core elements of DEM are BMC’s four pillars of ITSM, aka Digital Serve Management, Digital Service Assurance (TrueSight), Digital Enterprise Automation (DCA), Digital Infrastructure Optimization (Capacity Optimization). The glue that holds eveything together? Analytics, Orchestration, and Policy. Remember the BSM spider diagram? The DEM diagram is much simplified:

BMC then discussed how ITSM will enable businessess to manage these digitial services. An important enabler is Remedy 9 with new features such as Smart IT and intelligent reporting. This was validated when I visited a RightStar Remedy customer this week. They are very interested in migrating quickly to version 9 due to the advanced analytics available out of the box, and mobile capabilities of Smart IT. That customer has mobile workstations throughout their hospitals that could mostly be replaced with iPads running MyIT.

The future looks even brighter. BMC then discussed Problem Management personas and a change calendar and impact analysis for Smart IT. MyIT Service Broker will be the hot announcement at Engage next month. Think it as a consolidator of services catalogs from multiple sources, providing users with a single self-service app for all their business needs.