Report from BMC Helix Immersion Days

By Dick Stark

Last week, I attended (and RightStar helped sponsor), the BMC Helix Immersion Days Conference in Santa Clara, California, near BMC’s Helix Office. BMC is now back in the annual BMC user conference business.  The result was more attendees and an improved high-tech look.  Next year will be even bigger and better. Key conference takeaways:

BMC Helix is much broader and deeper. BMC’s DSO (TrueSight) and DSM (Helix) groups have joined forces to form Digital Service & Operations Management (DSOM) led by Nayaki Nayyar President, DSOM. Nayaki opened by saying that ITSM is converging with ITOM, and BMC now offering the industry first cloud based E2E platform for Service AND Operations. Nayaki further explained, “BMC helps organizations use technology for digital transformation. And Helix is a multi-cloud, multi-device, multi-channel, AI enabled platform consisting of components such as Optimize, Remediate, Digital Workplace, and Chatbot, to help drive that change.”

AI is here and BMC is ready. Following Nayaki was Sanjay Srivastava, Chief Digital Officer of Genpact, a professional service firm with more than 90,000 employees. Genpact’s focus—to drive digital transformation and deploy AI in the enterprise. The good news is that they are a BMC chatbot customer in a big way. Since they know a thing or two about AI and RPA, their use of BMC chatbots is a huge endorsement of BMC’s chatbot technology.

Next up was Mihir Shukla, Automation Anywhere (AA) CEO. AA is the largest player in Robotics Process Automation (RPA) connectivity and according the Mihir, the fastest growing software enterprise company in the world. “What’s exciting,” said Mihir, “is that now, AI can do it all. For the first time in history, we have an augmented workforce that is capable of doing work. The destination of work itself is changing. In 10 years, lots of things that we call work, won’t be work. We have RPA now doing the work of 1.5M people. In 2020, it will be 3M. This is a huge transformation. In the end it is about RPA. 80% of largest companies use RPA, which has ROI of 3 to 6 months.  This means we’ll see transformation happening worldwide on a massive scale.”

What else? Helix Immersion consisted of session covering Helix updates on Digital Workplace, Chatbots, Remedyforce (yes there was even a good number of Remedyforce customers attending), Discovery, BMC Client Management, CMDB, Cloud Cost Control, Security, Cloud offerings, and lots and lots of hands on workshops and labs.  BMC did an outstanding job and it was an upbeat couple of days for BMC and its customers. Next year look for a bigger and better conference with even more digital transformation success stories.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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