Tag Archives: Remedy

A Tale of Two Service Catalogs

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading

Posted in BMC, Business Management, Remedy, RightStar, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

Report from BMC’s Sales Kick-Off Meeting

  By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar | Tagged , , , , , | Leave a comment

Is Agile Government an Oxymoron?

By Dick Stark The needle has hardly moved since the COBOL days. Projects are taking longer, have less success, over-run to a greater extent. Meanwhile citizens are ill served. What is needed is not making things more agile, but simplifying … Continue reading

Posted in DevOps, ITSM, Uncategorized | Tagged , , , , , | Leave a comment

Using Agile to Ignite Your ITSM Projects

By Dick Stark Last Wednesday, Sam Wood and I presented a webinar entitled, “Using Agile to Ignite Your ITSM projects.” We discussed the advantages of using Agile as the framework for Remedy ITSM implementations. Sam should know. He implemented Remedy and … Continue reading

Posted in Atlassian, DevOps, ITSM | Tagged , , , , , , | Leave a comment

DevOps is the Bimodal Bridge

By Dick Stark Last week bmc emailed its customer base a Gartner Reprint entitled, DevOps is the Bimodal Bridge. Like ITIL of ten years ago, DevOps is starting to get a lot of attention and Gartner customers are asking what … Continue reading

Posted in Atlassian, DevOps, ITSM, Uncategorized | Tagged , , , , , , , , | 2 Comments

Report form BMC’s Exchange Federal

BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading

Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , , , , | Leave a comment

Closed-Loop Change Management

A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading

Posted in BMC, ITIL, Remedy, RightStar | Tagged , , , , , , , , , | Leave a comment

The ITSSM Gartner Magic Quadrant 2015 Edition

By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading

Posted in Business Management, ITSM, Remedy, ServiceNow | Tagged , , , , , , , , , | Leave a comment

Overcome ITSM Adoption Challenges

By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading

Posted in Business Management, FootPrints, ITIL, ITSM, Remedy, RemedyForce, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , , , | Leave a comment

RightStar Engage Presentation: Moving from Survivors to Thrivers

By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading

Posted in Business Management, ITSM, Remedy | Tagged , , , , , | Leave a comment