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Category Archives: ITSM
Report form BMC’s Exchange Federal
BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading
Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized
Tagged BMC, BMC Engage, Exchange Federal, FootPrints, ITSM, MyIT, MyIT Service Broker, Remedy, Remedy 9, Remedyforce, RightStar
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The Phoenix Project, Part 1
By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.” Who ever thought a book about IT would be a … Continue reading
Posted in BMC, Business Management, DevOps, ITIL, RightStar, Uncategorized
Tagged Atlassian, BMC, change management, DevOps, knowledge management, The Phoenix Project
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How FootPrints Does SRM and SLM
The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading
Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized
Tagged BMC, FootPrints, FootPrints v12, knowledge management, Service Catalog, SLA, SLM, SRM
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Agile Digital Transformation
By Dick Stark A recent MIT Sloan Management Review Article, entitled, “Strategy, not Technology, Drives Digital Transformation,” discusses the digitalization and disruption that is transforming how businesses work. Of course, Netflix and Uber are the most common examples given of … Continue reading
The “L” Word
By Dick Stark Every chance it gets, ServiceNow (SNOW) reminds BMC, HP, and CA customers, that they have legacy products from legacy IT firms, and that soon Remedy, or fill in the blank, will die an ugly death just like … Continue reading
Closed-Loop Change Management
A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading
Posted in BMC, ITIL, Remedy, RightStar
Tagged ADDM, Atrium Orchestrator, BBSA, BladeLogic, BMC, change management, CLM, cmdb, Remedy, TrueSight
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The ITSSM Gartner Magic Quadrant 2015 Edition
By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading
Posted in Business Management, ITSM, Remedy, ServiceNow
Tagged BMC, FootPrints, Gartner, ITSSM Magic Quadrant, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, Smart Reporting
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Report from Engage 2015
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, ServiceNow
Tagged BCM, BMC Client Management, Engage 15, ITSSM, MyIT, MyIT Service Broker, Remedyforce, ServiceNow, SNOW, TrueSight
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Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
BMC Innovation Day
By Dick Stark Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BNC, DEM, Digital Engerprise Management, ITSM, MyIT, Smart IT
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