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Category Archives: RightStar
Report from BMC’s Sales Kick-Off Meeting
By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar
Tagged BladeLogic Threat Director, BMC, MyIT, Remedy, RightStar, Smart IT
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Remedy 9 Success Stories
By Dick Stark Remedy 9 is helping BMC win against ServiceNow based in part on its innovative MyIT, Smart IT and Smart Reporting components: Smart IT replaces the current user interface with one that is more like Facebook–more collaborative, designed … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, ServiceNow, Uncategorized
Tagged MyIT, Remedy 9, ServiceNow, Smart IT, Smart Reporting
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Report form BMC’s Exchange Federal
BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading
Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized
Tagged BMC, BMC Engage, Exchange Federal, FootPrints, ITSM, MyIT, MyIT Service Broker, Remedy, Remedy 9, Remedyforce, RightStar
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The Phoenix Project, Part 2
By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog. To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading
Posted in Atlassian, DevOps, RightStar
Tagged Atlassian, Confluence, DevOps, ITSM, JIRA, ScanStar, The Phoenix Project
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The Phoenix Project, Part 1
By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.” Who ever thought a book about IT would be a … Continue reading
Posted in BMC, Business Management, DevOps, ITIL, RightStar, Uncategorized
Tagged Atlassian, BMC, change management, DevOps, knowledge management, The Phoenix Project
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Why I’m Optimistic about DevOps
By Dick Stark Last Tuesday, I attended a webinar, Tools-Driven DevOps and Continuous Software Delivery. There, Julie Craig, research director at EMA presented the results of its latest survey-based research on DevOps and Continuous Delivery. She confirmed that DevOps is … Continue reading
Posted in DevOps, RightStar, Technology Trends, Uncategorized
Tagged Atlassian, DevOps, JIRA
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How FootPrints Does SRM and SLM
The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading
Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized
Tagged BMC, FootPrints, FootPrints v12, knowledge management, Service Catalog, SLA, SLM, SRM
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Agile Digital Transformation
By Dick Stark A recent MIT Sloan Management Review Article, entitled, “Strategy, not Technology, Drives Digital Transformation,” discusses the digitalization and disruption that is transforming how businesses work. Of course, Netflix and Uber are the most common examples given of … Continue reading
The “L” Word
By Dick Stark Every chance it gets, ServiceNow (SNOW) reminds BMC, HP, and CA customers, that they have legacy products from legacy IT firms, and that soon Remedy, or fill in the blank, will die an ugly death just like … Continue reading
Closed-Loop Change Management
A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading
Posted in BMC, ITIL, Remedy, RightStar
Tagged ADDM, Atrium Orchestrator, BBSA, BladeLogic, BMC, change management, CLM, cmdb, Remedy, TrueSight
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Dick Stark's Blog 